QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Gearset
Gearset is a full‑featured Salesforce DevOps solution built for the enterprise, giving teams the tools to adopt best practices across every stage of the DevOps lifecycle. From metadata and CPQ deployments to CI/CD, testing, code analysis, sandbox seeding, backups, archiving, and observability, Gearset gives teams unmatched insight and control over their Salesforce workflows. Over 3,000 organizations — including names like McKesson and IBM — rely on Gearset to deliver with security and scale in mind.
With advanced governance, detailed audit trails, SOX/ISO/HIPAA support, multi‑team pipelines, integrated security checks, and adherence to ISO 27001, SOC 2, GDPR, CCPA/CPRA, and HIPAA, Gearset combines enterprise‑ready compliance with rapid onboarding and an intuitive interface — all in one platform. Leading firms in finance, healthcare, and tech trust Gearset to power their DevOps initiatives without adding complexity.
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Runecast
Runecast is an enterprise IT platform that saves your Security and Operations teams time and resources by enabling a proactive approach to ITOM, CSPM, and compliance.
Your team can do more with less via a single platform that checks all your cloud infrastructure, for increased visibility, security, and time-saving.
Security teams benefit from simplified vulnerability management and regulatory compliance, across multiple standards and technologies.
Operations teams are able to reduce operational overheads and increase clarity, enabling you to be proactive and return to the valuable work you want to be doing.
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ControlMap
Take control of SOC2, ISO-27001, NIST, CSA STAR, or other Infosec certifications with a simple, easy-to-use, fully automated platform. ControlMap's smart mapping saves you hundreds of hours responding and assessing data requests. It automatically and continuously associates RISKS CONTROLS, POLICIES, AND PROCEDURES so that you don't have the task of responding to each request. ControlMap's integration with other ticketing systems like Jira makes it easier to use. Our Jira Marketplace App, Jira integration collects evidence, raises alerts, or simply creates tasks in other systems. You can eliminate any last-minute surprises. We have created a product that modern teams can use. Start with a free trial, or contact us to learn more.
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