ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Act!
Act! Advantage, a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform, is the culmination of nearly four decades of feedback. Every feature is designed to reflect how today’s SMBs run their businesses and helps them stay organized, attract new customers, and turn relationships into results.
Act! Advantage includes the largest injection of new functionality in Act’s history, broadening its footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
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Smokeball
Smokeball is your partner to drive your law firm into the future. As the industry’s leading cloud-based legal practice management software, Smokeball empowers you to run your firm specific to your area of law. Our platform gives you all the insights and tools you need to work smarter, not harder: automatic time tracking and invoicing, streamlined workflows for your specific practice area, a library of over 20,000 standard legal forms and documents, and actionable reports that summarize your firm’s activities and highlight areas of opportunity.
Learn how to Run Your Best Firm at smokeball.com.
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Immediation
Immediation is an all-encompassing online platform for dispute resolution that aims to make mediation, arbitration, adjudication, and automated negotiation more efficient and straightforward. Specifically designed for legal practitioners such as mediators, arbitrators, and law firms, it provides an array of over 30 specialized tools that promote secure and user-friendly conflict resolution. Noteworthy features include automated intake forms, customizable workflows, management tools for cases and panels, and financial solutions for invoicing and payments, all accessible through a secure client portal. The platform also enables smooth video conferencing, live transcription, the management of exhibits, and document sharing, creating a complete digital ecosystem for all participants. Furthermore, Immediation holds an ISO27001 certification, reflecting its commitment to security and compliance, and it seamlessly integrates with services like Microsoft Teams and Clio, thereby enhancing its overall utility. This integration allows users to maximize their productivity while navigating the complexities of dispute resolution in a modern, digital landscape.
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