Nextiva
Nextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.
Learn more
Banker's Dashboard
Access your bank's or credit union's financial performance from anywhere, anytime. Secure, cloud-based access gives you insight into your bank's financial performance. With a few clicks, you can access margin components, branch performance, forecasts, and more. The Banker's Dashboard and Credit Union Dashboard integrate seamlessly with your core processor. Easy setup allows you to immediately improve your bottom line. Automate reporting and eliminate errors so you can focus on higher-value tasks. Multiple forecast scenarios can be quickly run and revised, allowing you to analyze variances and other strategies. Compare branch performance. For better results, institute best practices and hold branches accountable.
Learn more
FraudLabs Pro
FraudLabs Pro assists online merchants in safeguarding their e-commerce sites against deceitful fraudsters. It meticulously evaluates all sales transactions made through credit cards, PayPal, and other payment methods for potential online fraud, commonly referred to as payment fraud or Card Not Present (CNP) fraud. This proactive approach enables merchants to boost their profits while minimizing chargebacks and financial losses due to fraud. Furthermore, it enhances operational efficiency by offering a user-friendly merchant interface that simplifies the investigation of fraud cases that might otherwise be intricate and time-consuming without a dedicated fraud detection system. With over 24 readily available plugins, extensions, and add-ons compatible with leading e-commerce platforms, the setup process is straightforward: simply download and install the plugin. Additionally, there are more than 20 plugins specifically designed to support various popular e-commerce systems. After entering your License Key and activating the fraud detection feature, your online business will benefit from continuous protection against fraudulent activities, ensuring peace of mind for merchants. This comprehensive approach not only secures transactions but also fosters greater customer trust in the online shopping experience.
Learn more
Mastercard Intelligence Center
Effective customer engagement relies heavily on a thorough, data-driven comprehension of business dynamics. The Mastercard Intelligence Center (MIC) serves as a user-friendly analytics platform designed for financial institutions, equipping them with valuable insights regarding their portfolio performance. With its capability for real-time analysis of continuously updated data, MIC empowers banks to make informed decisions backed by reliable analytics. Additionally, the platform offers tailored benchmarks for comparable card products that refresh weekly, helping issuers pinpoint areas for enhancement and recognize new opportunities for growth. Through MIC, financial institutions gain access to crucial datasets that are often difficult to obtain, including refined and enhanced merchant information, fraud metrics, authorization processes, and interchange data. Users can effortlessly analyze any key performance indicator (KPI) and have the flexibility to segment data by various factors such as merchant category, specific merchants, product types, timeframes, channels, and geographical regions, yielding detailed insights that drive strategic initiatives. Ultimately, the comprehensive features of MIC facilitate a deeper understanding of market trends, further enabling banks to stay ahead in a competitive landscape.
Learn more
