ContactQ Description

ContactQ serves as a versatile communications platform that facilitates seamless management of calls through a unified interface design. It allows users to effortlessly configure both straightforward and intricate interactions, accommodating integrations with external business systems, as well as providing agentless and self-service options for managing inbound and outbound communications. The platform is equipped with a comprehensive suite of over 150 Real-Time and Historical Reports, which can be tailored for monitoring and management purposes. Additionally, a High Availability module supports a dual-system backup and disaster recovery cluster, ensuring automatic switchover via a HA proxy for optimal resilience. Every interaction can be recorded, searched, filtered, played back, and monitored all within a single interface, enhancing user experience. Security is prioritized through robust encryption and management tools, safeguarding contact data across all media types while ensuring compliance with necessary regulatory standards. Furthermore, the platform's flexibility makes it suitable for various industries, adapting to diverse communication needs.

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Company Details

Company:
Braxtel Communications
Year Founded:
1997
Headquarters:
United States
Website:
brax.tel/product-cloud-cc/

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ContactQ Screenshot 1
ContactQ Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Online Support

ContactQ Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

ContactQ User Reviews

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