Robin by Atera
Robin by Atera is an autonomous IT support solution that helps organizations resolve device and cloud-related issues automatically. The system functions as an AI-powered IT agent capable of handling support requests from employees across communication channels such as Slack, Microsoft Teams, email, and service portals. Robin analyzes incoming requests, verifies user identity through integrations with systems like Okta, Azure AD, or Google Workspace, and collects the necessary technical data to diagnose the issue. The platform can perform actions directly on endpoints, including installing applications, restarting devices, managing updates, resolving network issues, and troubleshooting system performance problems. Robin is designed to take full ownership of support incidents, investigating the problem, applying approved fixes, confirming resolution, and closing the ticket. The system continuously learns from previous incidents and outcomes, improving its ability to resolve future issues automatically. Through integrations with IT service management platforms and internal tools, Robin can execute workflows securely across an organization’s technology stack. By automating common IT support tasks, Robin helps reduce ticket backlogs, improve employee productivity, and minimize the need for additional IT staff.
Learn more
ActiveBatch Workload Automation
ActiveBatch by Redwood is a centralized workload automation platform, that seamlessly connects and automates processes across critical systems like Informatica, SAP, Oracle, Microsoft and more. Use ActiveBatch's low-code Super REST API adapter, intuitive drag-and-drop workflow designer, over 100 pre-built job steps and connectors, available for on-premises, cloud or hybrid environments.
Effortlessly manage your processes and maintain visibility with real-time monitoring and customizable alerts via emails or SMS to ensure SLAs are achieved. Experience unparalleled scalability with Managed Smart Queues, optimizing resources for high-volume workloads and reducing end-to-end process times.
ActiveBatch holds ISO 27001 and SOC 2, Type II certifications, encrypted connections, and undergoes regular third-party tests. Benefit from continuous updates and unwavering support from our dedicated Customer Success team, providing 24x7 assistance and on-demand training to ensure your success.
Learn more
Octalsoft CTMS
Octalsoft delivers comprehensive COTS packaged solution services that encompass consulting, implementation, as well as continuous support and maintenance. For years, Octalsoft has specialized in developing custom software solutions that empower businesses, consistently prioritizing exceptional customer service. By adopting intelligent technology, companies can gain a competitive edge and excel in their sectors. Organizations that leverage cloud computing are positioned for swift expansion and accelerated scaling. As a worldwide IT consulting and outsourcing firm, Octalsoft possesses a wealth of knowledge in business software selection, IT system integration, application development, training, and the ongoing support of web and database technology-based software solutions. We provide a versatile array of software solutions and IT services tailored to tackle your intricate business challenges. Each day, we assist businesses and organizations in significantly enhancing their processes and optimizing resource utilization through strategic Information Technology solutions, ultimately fostering long-term growth and success.
Learn more
Uptime Legal
Uptime Legal provides legal-focused technology solutions for law firms, including managed IT services, private cloud hosting, legal software deployment, and document management. Its offerings are designed to reduce reliance on on-site servers, improve security, and support more flexible, reliable operations.
Uptime Manage covers day-to-day IT support and help desk services.
Uptime Cloud provides a secure hosted environment for legal applications, documents, and firm data.
Uptime Applications helps firms implement and optimize platforms such as Actionstep, Clio, and NetDocuments.
LexWorkplace adds cloud-based document and email management with search, AI features, and Microsoft integration.
Learn more
