Control-M Integrations

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

BMC AMI Ops Monitoring, previously known as MainView Monitoring, offers a centralized solution for managing your z/OS® and z/OS UNIX® environments, eliminating uncertainty in enhancing mainframe performance. This tool effectively lowers monitoring expenses, guarantees system uptime and efficiency, and reduces the likelihood of business services being disrupted. By providing an all-encompassing overview of your z/OS setup, including z/OS UNIX, it ensures that your mainframe aligns with the demands of contemporary digital enterprises—swiftly, effectively, intuitively, and cost-effectively. There’s no need to compromise; the system's resource optimization and unified data collection help reduce costs while maintaining service availability. Its seamless integration with advanced proactive automation anticipates issues before they arise. Additionally, features such as guided navigation to problem sources significantly decrease mean time to resolution (MTTR). The utilization of dynamic analytics-driven thresholds not only identifies potential issues but also enhances the efficiency and effectiveness of your staff, ultimately leading to a more resilient operational environment. As such, organizations can rely on this robust solution to navigate the complexities of modern mainframe management with confidence.

BMC AMI Ops Automation for Capping streamlines the process of workload capping to minimize risks and enhance cost efficiency. This solution, previously known as Intelligent Capping for zEnterprise, leverages automated intelligence to oversee MSU capacity settings critical to business operations, thus reducing the likelihood of operational risks and fulfilling the demands of the digital landscape. By automatically regulating capping limits, it prioritizes workloads effectively while also optimizing mainframe software license expenses, which can account for a significant portion of the IT budget, often ranging from 30% to 50%. The system is capable of dynamically adjusting defined capacity MSU settings, potentially leading to a reduction in monthly software costs by 10% or more. Additionally, it helps mitigate business risks through analysis and simulation, allowing for automatic adjustments to defined capacity settings in response to workload profiles. By aligning capacity with business needs, it ensures that MSUs are reserved for the most critical workloads. Utilizing patented technology, the platform makes necessary capping adjustments while safeguarding essential business services, thus providing peace of mind for IT operations. Overall, BMC AMI Ops Automation for Capping is an invaluable tool for organizations seeking to enhance their operational efficiency and cost management strategies.

BMC Compuware Topaz Connect serves as a vital link between the systems overseeing mainframe applications and the contemporary tools utilized for managing non-mainframe applications, effectively breaking down silos that can hinder innovation. By integrating mainframe operations with various platforms throughout the organization, businesses can monitor processes for mainframe applications in a manner akin to that used for other software and hardware systems. This solution addresses the silos caused by a lack of unified tools, which in turn accelerates the delivery of business value. It enhances enterprise IT automation by minimizing the need for disparate manual interventions, making the most of existing investments in IT service management (ITSM). Additionally, it incorporates the mainframe into DevOps workflows, improving overall process efficiencies. With this tool, programmers who lack mainframe experience can effectively manage mainframe code, ensuring a smoother transition and operation. Moreover, it seamlessly connects BMC Compuware ISPW with ITSM solutions like BMC Helix and Tivoli, allowing for the precise communication of ITSM code changes to BMC Compuware ISPW. Ultimately, this integration fosters a more cohesive IT environment, fostering collaboration and innovation across the enterprise.

BMC's middleware management software offers comprehensive real-time monitoring and management capabilities tailored for messaging-oriented middleware systems such as IBM® MQ, Integration Bus (IIB), App Connect Enterprise (ACE), Apache ActiveMQ, DataPower, and TIBCO Enterprise Message Service (EMS). By streamlining alerts and providing insights across a diverse range of middleware technologies, this solution presents a user-friendly interface. The MainView Middleware Monitor ensures secure, real-time oversight and automatic alerts for any emerging issues, thus maintaining an efficient middleware environment. Users can delve into historical data to uncover trends, recognize patterns, and address recurring challenges effectively. This proactive approach enhances application availability and reduces risks through early problem detection and automated solutions. Additionally, the software promotes enhanced productivity and efficiency in managing, administering, and troubleshooting by offering customizable dashboards that cater to both infrastructure and application perspectives. Ultimately, this comprehensive tool empowers organizations to optimize their middleware performance and operational effectiveness.

BMC Helix ITSM elevates enterprise service management by combining proven ITSM capabilities with next-generation agentic AI. The platform streamlines support workflows by automating routine tasks and providing AI-assisted recommendations based on contextual insights. Integrated knowledge management ensures teams can capture, share, and reuse expertise across incidents, problems, and changes. AI-powered clustering identifies emerging issues early, enabling organizations to respond proactively and prevent service disruptions. Intelligent change risk analysis enhances innovation while reducing operational risk from high-impact modifications. Collaboration features, including ChatOps and guided swarming, accelerate resolution by connecting the right experts at the right time. With built-in discovery, configuration visibility, and unified service/operations insights, teams gain a complete understanding of their digital ecosystem. Helix ITSM drives measurable improvements in speed, accuracy, and service quality across complex enterprise environments.

Organizations are increasingly focused on becoming more data-driven, implementing dashboards, analytics, and data pipelines throughout the contemporary data landscape. However, many organizations face significant challenges with data reliability, which can lead to misguided business decisions and a general mistrust in data that negatively affects their financial performance. Addressing intricate data challenges is often a labor-intensive process that requires collaboration among various teams, all of whom depend on informal knowledge to painstakingly reverse engineer complex data pipelines spanning multiple platforms in order to pinpoint root causes and assess their implications. Pantomath offers a solution as a data pipeline observability and traceability platform designed to streamline data operations. By continuously monitoring datasets and jobs within the enterprise data ecosystem, it provides essential context for complex data pipelines by generating automated cross-platform technical pipeline lineage. This automation not only enhances efficiency but also fosters greater confidence in data-driven decision-making across the organization.