Cisco CX Cloud Integrations

Criminal IP's Attack Surface Management (ASM) is an intelligence-driven platform designed to continuously identify, catalog, and oversee all internet-connected assets linked to an organization, including overlooked and shadow resources, enabling teams to understand their actual external exposure from the perspective of potential attackers. This solution integrates automated asset detection with open-source intelligence (OSINT) methods, artificial intelligence enhancements, and sophisticated threat intelligence to reveal exposed hosts, domains, cloud services, IoT devices, and other internet-facing entry points, while also collecting evidence such as screenshots and metadata, and linking findings to known vulnerabilities and attacker techniques. By evaluating exposures through the lens of business relevance and risk, ASM emphasizes vulnerable elements and misconfigurations, providing instantaneous alerts and interactive dashboards that facilitate quicker investigations and remediation efforts. Furthermore, this comprehensive tool empowers organizations to proactively manage their security posture, ensuring that they remain vigilant against emerging threats.

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

Zirozen functions as a cohesive autonomous endpoint management solution that provides immediate visibility and oversight of the entire IT landscape, encompassing both network devices and cloud infrastructure, through a user-friendly drag-and-drop interface. Its AI-driven engine perpetually checks for vulnerabilities, misconfigurations, absent patches, and unauthorized applications, systematically prioritizing and addressing risks according to their severity levels. Furthermore, Zirozen streamlines patch and configuration management across platforms with policy-based scheduling, ensuring ongoing compliance with regulations such as GDPR, HIPAA, and PCI-DSS, alongside capabilities for software usage tracking and license management, file integrity monitoring, application restriction, and detection of malicious activities. By integrating deeply, Zirozen reduces tool redundancy by consolidating security, asset, and inventory insights into a single dashboard, while tailored notifications and centralized reporting facilitate a proactive security operations approach, significantly lowering the time required to resolve issues. This comprehensive functionality empowers organizations to maintain a robust security posture and enhance operational efficiency.

HaloCRM, an omnichannel customer service solution, is designed for teams that want to improve their efficiency when dealing with customer inquiries. HaloCRM provides a platform that allows teams who interact with customers to manage conversations in any channel. The platform will ingest conversations from Twitter and Facebook, Facebook Messenger and other channels such as SMS, email, chat, phone, and more. This eliminates the possibility of missing inquiries and improves customer satisfaction by opening up more channels of communication. HaloCRM allows you to provide support anywhere. You can keep customers happy by using email, text, voice, chat and more. Big customer service team? Many complex processes? HaloCRM is able to handle all of your complex processes with its powerful workflows that are ready-to-use and drag-and drop configuration. HaloCRM makes it easier to prioritize customers and respond with one unified help desk, complete with built-in customer context to facilitate better conversation tracking.

Our software revolutionizes the hybrid workspace by simplifying everything from desk allocations to meeting room arrangements, thereby improving employee satisfaction and boosting productivity. By delivering data-driven insights, Inspace provides leaders with essential tools to enhance space efficiency and foster a harmonious work environment. Businesses, both large and small, utilize this platform to enrich their hybrid work experience while gathering valuable data regarding office usage patterns. This solution bridges the gap between individuals, technology, and the workspace, ensuring seamless connectivity regardless of location. You can choose from a wide array of pre-built integrations or utilize our custom API to create the ideal solution tailored to your specific requirements. Additionally, with Inspace's flexible integration options, you can transform your workplace into a more efficient and collaborative space. Dive into various categories of productivity-enhancing integrations that will not only streamline workflows but also elevate the overall workplace experience for everyone involved.

Orna stands out as an exceptionally user-friendly platform for managing cyber incidents and case management, complete with round-the-clock access to subject matter experts and over 200 integrations. It continuously monitors the entire infrastructure for attacks and anomalies, categorizing them based on their source, relevance to incidents, and criticality, while enhancing this information with threat intelligence from 28 different sources. The AI capabilities of ORNA not only assess the threats but also gauge the severity of the resulting incidents and identify the impacted assets. Its intuitive, color-coded dashboards facilitate a comprehensive breakdown of attacks by asset, type, technique, and timing, thereby accelerating operational efficiency. Additionally, ORNA offers secure and customizable SMS and email notifications tailored to the roles, sources, and severity levels of team members to prevent alert fatigue. In the event of an attack, the ability to take rapid and effective action is crucial; ORNA ensures that all alerts can be seamlessly escalated into incidents with just one click. This streamlined approach not only enhances response times but also empowers teams to respond to threats with unparalleled efficiency and clarity.

Effortlessly connect all your social media channels for improved management and engagement with just one click. Elevate your communication by live-streaming seamlessly from pre-recorded videos, allowing you to interact with your audience in real-time. Boost your brand's visibility online with our all-inclusive social media integration platform. Unleash your creative potential through Pissaro, our user-friendly design tool, which provides templates and editing options to help your social posts shine. Improve your efficiency with features like bulk uploading, scheduling, and simultaneous posting across various platforms. Acquire crucial insights into your social media tactics with our comprehensive analytics dashboard, enabling you to customize your strategy for optimal results. Expand your professional connections by easily integrating your LinkedIn, streamlining the process of building relationships. Additionally, enhance your Facebook campaigns by managing your ad account directly from our intuitive dashboard, ensuring a more effective advertising strategy. With these innovative tools at your disposal, you can transform your social media presence into a powerful asset for your brand.

Accelerate your market entry by utilizing our specialized mapping knowledge to create captivating and interactive digital maps while allowing your team to concentrate on their primary tasks. As professionals in mapping, we are well-versed in the latest advancements in complex mapping technology, enabling you to dedicate your efforts to your core business operations. Thoughtfully crafted digital indoor maps not only attract attention but also enhance the exploration experience within your product's environment. This aesthetic appeal significantly improves user engagement and interaction with your offering, ensuring that your product stands out in a competitive landscape. MapsIndoors empowers you to produce tailored, interactive indoor maps at scale that integrate effortlessly with your software solutions. With our automation technology and expert quality assurance, we ensure the consistent delivery of georeferenced, navigable, and customizable maps that meet your demands, regardless of the volume or frequency needed. Furthermore, we guarantee quick implementation of these maps into your product, no matter the platform you choose or the level of customization required. Ultimately, our goal is to enhance your product's functionality and user satisfaction through exceptional mapping solutions.

Revolutionize your compliance timelines with automated redaction solutions designed specifically for both video and audio content. Our intelligent and user-friendly editing tools meet all your redaction requirements effortlessly. With the ability to automatically obscure faces, license plates, and other personally identifiable information (PII) in both recorded and live streams, you can streamline the management of data subject access requests (DSARs), freedom of information requests (FOIRs), and records of activity (ROA) requests. Whether it’s CCTV footage, body-worn cameras, or dash cam videos, our technology ensures personal data is effectively blurred, enabling quick handling of sensitive incidents or broader data sharing. Applicable across various sectors like transportation, healthcare, and warehousing, our live video anonymization feature enhances the accessibility of security footage while also enabling real-time alerts and the collection of high-quality video analytics metadata. Furthermore, in industries such as retail and manufacturing, analytics and alerts can be seamlessly overlaid on anonymized live video, providing secure and privacy-compliant solutions. We offer flexible deployment options to cater to each customer's unique needs, whether they are small-scale, customized, or enterprise-level solutions, all accessible through SaaS, APIs, or customer cloud environments. This adaptability ensures that no matter your requirements, effective and compliant video management is always within reach.

Servme is an all-encompassing software solution aimed at enhancing the dining experience for guests while optimizing restaurant operations. It features a user-friendly reservation system that handles both online and offline bookings, effectively minimizing no-shows and cancellations with secure payment methods. Additionally, the platform boasts a guest CRM that allows for tailored experiences, alongside marketing automation tools that facilitate targeted email and SMS outreach. Its table management capabilities ensure efficient seating arrangements, while comprehensive data reporting and analytics help monitor performance across various locations. Servme also includes interactive digital menus and efficient waitlist management options. Designed to integrate seamlessly with existing systems, Servme's goal is to boost restaurant occupancy and drive sales, making it an invaluable asset for establishments of any scale. By harnessing this technology, restaurants can not only streamline their operations but also enhance customer satisfaction and loyalty.

Chatterbox, an open-source voice cloning AI model created by Resemble AI and distributed under the MIT license, allows users to perform zero-shot voice cloning with just a five-second sample of reference audio, thereby removing the requirement for extensive training. This innovative model provides expressive speech synthesis that features emotion control, enabling users to modify the expressiveness of the voice from a dull tone to a highly dramatic one using a single adjustable parameter. Additionally, Chatterbox allows for accent modulation and offers text-based control, which guarantees a high-quality and human-like text-to-speech output. With its faster-than-real-time inference capabilities, it is well-suited for applications requiring immediate responses, such as voice assistants and interactive media experiences. Designed with developers in mind, the model supports easy installation via pip and comes with thorough documentation. Furthermore, Chatterbox integrates built-in watermarking through Resemble AI’s PerTh (Perceptual Threshold) Watermarker, which discreetly embeds data to safeguard the authenticity of generated audio. This combination of features makes Chatterbox a powerful tool for creating versatile and realistic voice applications. The model's emphasis on user control and quality further enhances its appeal in various creative and professional fields.

Cloudonix operates as a CPaaS (Communications Platform as a Service) provider that specializes in voice and text APIs/SDKs, catering to developers, agencies, telecom companies/MSPs, and enterprises seeking programmable voice communication solutions, AI-driven voice agents, and efficient SIP trunking. Their services feature agentic voice trunking, enabling users to integrate voice-agent platforms with any phone system, whether cloud-based or on-premise, through an easy plug-in approach; they also provide highly flexible SIP trunking along with built-in SBC capabilities (including transcoding and negotiation for TLS/TCP/UDP) to facilitate the connection of any SIP carrier or PBX with ease. For developers working on voice applications, they offer a comprehensive suite of programmable voice APIs, mobile/web voice SDKs, audio streaming options, and call control functionalities such as transfers and IVR management, enhanced by a scripting language for call flow design. Additionally, Cloudonix features low-code tools within their platform, empowering non-technical users to create IVR menus, automated call flows, outbound dialing systems, and sophisticated AI-enabled voice receptionists, broadening accessibility for various stakeholders in the communications landscape. This combination of powerful tools and user-friendly interfaces makes Cloudonix a versatile choice for businesses aiming to enhance their communication capabilities.

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

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WEKA is an advanced data platform that delivers exceptional performance, scalability, and efficiency for AI, machine learning, and high-performance computing applications. By breaking down data silos, WEKA enables seamless integration across cloud and on-premise environments, allowing businesses to manage and analyze vast data sets effortlessly. The platform supports a variety of use cases, including HPC, AI inferencing, and generative AI, with robust infrastructure that accelerates model training and optimizes performance at scale. Additionally, WEKA emphasizes sustainability by reducing energy usage, offering a future-ready solution for data-driven innovation.

Gatheround transforms team interactions into meaningful experiences, offering dynamic video meetings that captivate everyone involved. It fosters connections, alignment, and engagement among team members during critical moments. With features like polls and presentations, it provides all the interactive tools necessary to maintain focus. The platform boasts a smooth presentation mode that includes various layouts and picture-in-picture options to capture the audience's interest. Additionally, it enables audience engagement through submissions, upvoting, commenting, and host moderation controls. Activities designed to be engaging and collaborative ensure that attention is sustained, making it difficult for participants to disengage. With more than a dozen participation methods available, every voice in the conversation is valued. This innovative approach transforms workplace gatherings, steering clear of the typical virtual escape rooms that many find unappealing. By integrating social time into work, it enhances camaraderie, as having close friendships at work can increase employee engagement by sevenfold. The inclusion of our effective building block structure in your existing meetings leads to improved outcomes and stronger teamwork. Ultimately, Gatheround not only reinvigorates team dynamics but also redefines how colleagues connect and collaborate in a virtual setting.

Evaluate essential performance metrics for your storage, SAN, and LAN equipment to enhance your vital IT infrastructure. This approach offers a comprehensive mapping visualization across cloud services, containerization, server virtualization, and databases. Its leading performance-monitoring tool features a unique web-based interface that allows for graphical analysis of performance utilization within a virtualized setting. Users can easily access the utilization statistics of any connected storage device, presented in a straightforward graphical format that is understandable for both technicians and management. By introducing a user-friendly solution, it facilitates improved capacity planning for your highly virtualized environment. The Stor2RRD tool effectively delivers insights on performance, capacity, configuration, and overall status. This enables swift identification of load irregularities and assists in pinpointing issues at the infrastructure level, ultimately leading to a more efficient operational framework.

We offer an array of high-quality web hosting options, strategically placed in various data centers across the globe. As a worldwide hosting company, Virtono provides everything necessary for successfully establishing and managing your online presence. Upon payment, your service activation is instantaneous. To enhance read/write performance, we exclusively use NVMe and SSD storage solutions. You'll have full administrative access for both cloud and dedicated servers. With our extensive global network, you can always select the most suitable option for your needs. You can deploy your cloud VPS plan at your convenience, regardless of time or location. Understanding that each client possesses distinct requirements, addressing them is our main focus. We are committed to efficiency, learning from challenges as they arise and making continuous improvements to our offerings. Our dedication to swift response times ensures that you will never be left waiting longer than necessary. Choose the web hosting plan that best aligns with your specific needs and preferences. With our range of customizable options, you can tailor your hosting experience to fit perfectly with your online goals.

Our hosted phone system, powered by the cloud, offers a straightforward and adaptable solution with robust call-management capabilities. Begin your free 14-day trial today, with no strings attached as we provide flexible monthly contracts. Ensure your business is prepared for the future. Technology has significantly transformed how companies are operated and managed in today's world. Currently, organizations around the world rely heavily on data analysis. Many businesses can formulate effective strategies by examining their interactions with both potential and existing customers. This advancement is largely facilitated by Customer Relationship Management (CRM) tools. You can control your desk phone remotely, managing features like function keys, speed dial, and directories from anywhere. The leading VoIP provider in the UK equips you with a full mobile device management suite to tackle urgent and complex business challenges while you're not in the office. Xinix also delivers a wide range of unified communications (UC) services, enhancing collaboration and efficiency across your organization. Embracing these technologies can lead to significant improvements in productivity and client satisfaction.

DIDforSale operates as a telecommunications carrier in California, offering a variety of services such as SIP trunking, local DIDs, toll-free numbers, outbound termination, an API, and essential network services like E911, CNAM Lookup, and local number portability (LNP). With over a decade of industry experience, DIDforSale has established itself as a premier provider of wholesale VoIP origination and termination solutions. Our network is finely tuned to ensure a seamless communication experience by significantly reducing the chances of call drops, delays, and audio issues. We collaborate with top-tier service providers across the United States and internationally to ensure your calls are transmitted with exceptional clarity. Expand your local presence with the most comprehensive selection of local phone numbers available in the USA. Simplify your marketing efforts and enhance your impact through bulk SMS campaigns. This approach not only boosts your professionalism and credibility but also broadens your outreach and engagement with customers. Now, you can effortlessly send and receive text messages through automated systems, which can significantly improve your business branding and customer recall. By leveraging these innovative communication methods, you can gain a substantial competitive advantage in your market.

Citus enhances the beloved Postgres experience by integrating the capability of distributed tables, while remaining fully open source. It now supports both schema-based and row-based sharding, alongside compatibility with Postgres 16. You can scale Postgres effectively by distributing both data and queries, starting with a single Citus node and seamlessly adding more nodes and rebalancing shards as your needs expand. By utilizing parallelism, maintaining a larger dataset in memory, increasing I/O bandwidth, and employing columnar compression, you can significantly accelerate query performance by up to 300 times or even higher. As an extension rather than a fork, Citus works with the latest versions of Postgres, allowing you to utilize your existing SQL tools and build on your Postgres knowledge. Additionally, you can alleviate infrastructure challenges by managing both transactional and analytical tasks within a single database system. Citus is available for free download as open source, giving you the option to self-manage it while actively contributing to its development through GitHub. Shift your focus from database concerns to application development by running your applications on Citus within the Azure Cosmos DB for PostgreSQL environment, making your workflow more efficient.

Malicious entities exploit SSL/TLS encryption to conceal harmful payloads and evade security measures. To shield your organization from potential threats, it is essential to employ security solutions capable of efficiently inspecting encrypted traffic on a large scale. The BIG-IP SSL Orchestrator offers robust decryption for both incoming and outgoing SSL/TLS traffic, allowing for thorough security inspections that reveal dangers and thwart attacks before they can occur. Enhance your infrastructure and security investments by utilizing dynamic, policy-driven decryption, encryption, and traffic management through your security inspection tools. Safeguard against outbound traffic that may spread malware, steal data, or connect to command-and-control servers to instigate attacks. By decrypting incoming encrypted traffic, you can confirm that it does not contain ransomware, malware, or other threats that can lead to breaches, infections, and security incidents. Additionally, this approach helps eliminate new security blind spots and provides increased flexibility without necessitating significant architectural modifications. Overall, maintaining a proactive stance on encryption inspection is essential for comprehensive cybersecurity.

Implement a zero-trust access framework for all applications, both legacy and contemporary, utilizing robust identity and context-driven access controls that scale effectively. Validate the zero-trust model through detailed contextual assessments, ensuring that each application access request is thoroughly secured. Enhance application access by adopting a meticulous strategy for user authentication and authorization that allows for context-aware and identity-based access on a per-request basis. By integrating with current single sign-on (SSO) and identity federation systems, users can seamlessly log into all business applications using a single set of credentials, regardless of SAML compatibility. Additionally, incorporate social login features to streamline authorization from reputable third-party identity providers such as Google, LinkedIn, Okta, and Azure AD. Utilize third-party User and Entity Behavior Analytics (UEBA) and risk assessment tools through REST APIs to strengthen policy-driven access controls with the help of the API connector for enhanced security measures. BIG-IP APM is offered across various business models, including perpetual licenses, subscription plans, public cloud marketplaces, and enterprise licensing agreements, ensuring flexibility for different organizational needs. This comprehensive approach not only fortifies security but also improves user experience by simplifying access protocols across diverse platforms.

SIP.US is an innovative cloud SIP trunking service tailored to enhance business communication through quick setup, adaptable management, and an array of powerful features. The intuitive self-service control panel empowers users to effortlessly oversee SIP trunks, acquire and manage phone numbers, activate or deactivate services, analyze and export real-time call data records (CDRs), and adjust billing settings, all within a matter of minutes. Additionally, SIP.US facilitates business SMS, offering a secure and immediate messaging platform for interactions with customers and clients. With extensive Direct Inward Dialing (DID) capabilities, businesses can easily search for and order both local and international numbers, most of which can be set up immediately. The service also supports Bring-Your-Own-Bandwidth, granting users the flexibility to select their internet provider and bandwidth, while being compatible with both G.711 and G.729 codecs. Furthermore, SIP.US ensures that businesses can scale their communication solutions efficiently, adapting to their growing needs without hassle.

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NetWatch.ai provides an all-encompassing, AI-powered monitoring and security platform aimed at unifying disparate tools into a cohesive solution tailored for contemporary IT settings. The platform features three main product categories: NetWatch OPS, which delivers real-time monitoring, proactive alerts, and efficient resource management for servers and networks; Secure OPS, a hybrid SIEM that facilitates comprehensive security oversight and compliance for both cloud-based and on-premises systems; and AI OPS, which harnesses machine learning to foresee potential issues, automate resolution processes, and enhance operational efficacy. A unique “AI System Administrator” functions as a virtual operator that oversees customer infrastructures, integrates seamlessly through API with existing workflows, and provides thorough visibility and automation. Additionally, for organizations in need of expert support, NetWatch.ai offers Hive OPS SOC, a tiered Security Operations Center service that includes round-the-clock monitoring, incident response, and various other critical services. This integrated approach not only simplifies management but also significantly strengthens the overall security posture of businesses in an increasingly complex digital landscape.

Clobba is an all-encompassing suite for reporting, analytics, and monitoring, specifically tailored for unified communications platforms like Microsoft Teams, that provides organizations with in-depth insights into their voice, collaboration, and licensing activities. It offers customizable dashboards alongside historical reports that cover essential metrics such as call quality indicators (packet-loss, latency, jitter), multi-leg call flows, user adoption statistics, device and headset usage, as well as performance metrics for queues and auto-attendants, in addition to license distribution and utilization data. Clobba further enhances its functionality with role-based access, automated report scheduling, and real-time alerts triggered by threshold exceedances, supporting deployment either through the vendor's cloud or on-premises solutions. Additionally, the core product is designed to be further enhanced with modules like Clobba Real Time, which includes live wallboards and trend analytics, Range Manager for managing Direct Inward Dialing (DID) numbers, Queue Manager for configuring call queues and auto-attendants, License Adoption, and a Voice Recorder feature. This modular approach allows organizations to tailor their Clobba experience to meet specific communication needs and challenges.

Acxiom provides the tools necessary to utilize extensive data for understanding premium audiences and gaining insights worldwide. By effectively engaging and personalizing experiences both online and offline, brands can better comprehend, identify, and target their ideal customers. In this “borderless digital world” where marketing technology, identity resolution, and digital connectivity intersect, organizations can swiftly uncover data attributes, service availability, and digital footprints globally, enabling them to make well-informed decisions. As a global leader in data, Acxiom offers thousands of data attributes across over 60 countries, assisting brands in enhancing millions of customer experiences daily through valuable, data-driven insights while prioritizing consumer privacy. With Acxiom, brands can grasp, connect with, and engage diverse audiences, optimize their media investments, and create more tailored experiences. Ultimately, Acxiom empowers brands to reach global audiences effectively and deliver impactful experiences that resonate.

Identify the users and behaviors that are most likely to lead to security breaches, while implementing customized policies and controls aimed at minimizing such risks. By providing targeted and actionable feedback to both employees and leadership, organizations can enhance their security posture. Recognizing individuals who pose a higher risk for breaches allows for the proactive establishment of specific policies and measures, which leads to effective risk mitigation. The Elevate Security platform empowers security teams by automating the appropriate level of controls necessary to diminish risk, prevent breaches, and facilitate sound security choices without creating unnecessary barriers. By intelligently and adaptively managing the human attack surface through Human Risk Scores, organizations can automate necessary interventions instead of relying on generic, less effective controls. It is essential to customize communication strategies based on individual behavior and established policy controls, ensuring clarity on what measures are effective. Additionally, organizations should continually assess which controls yield results and which do not, while also personalizing response options across all tiers, from staff to executives, for a comprehensive security approach. This method not only strengthens the overall security framework but also fosters a culture of accountability and awareness throughout the organization.

The InfiniBox® enterprise storage solution offers performance that surpasses all-flash systems, along with multi-petabyte capacity and unwavering 100% availability, accommodating a diverse array of mixed application workloads. It includes features such as infinite zero-impact snapshots, reliable active/active configurations, synchronous and asynchronous replication, and a flexible, software-defined quality of service, all ensuring robust reliability and data security. By utilizing InfiniBox, enterprise IT departments and managed service providers can not only meet but exceed their service level goals while significantly reducing both the costs and complexities associated with storage management. Customers of Infinidat frequently achieve remarkable consolidation by migrating entire rows of outdated enterprise storage systems into a single InfiniBox solution, resulting in a dramatic 10:1 decrease in both network port expenses and floor tile usage. Furthermore, InfiniBox effectively curtails the proliferation of storage arrays and filers, enabling operations and capacity planning teams to take advantage of the efficiencies offered by large-scale, unified data center storage pools. This innovative approach ultimately streamlines operational processes and enhances overall efficiency.

Eliminate the need to constantly monitor alerts and proactively avert incidents before they occur with the premier XDR platform that transforms how threats are detected, logs are managed, and responses are coordinated. Bridge existing gaps and empower your team with our top-tier, integrated XDR solution that not only ensures compliance but also streamlines security operations. Cybraics nLighten™ stands out as more than just a standard security tool; it emerged from advanced AI and machine learning initiatives conducted alongside the U.S. Department of Defense, serving as a key resource for extracting actionable insights from the dispersed and isolated data, logs, and alerts generated by various security tools within your infrastructure. With Cybraics, achieving robust threat detection is accessible and doesn’t have to strain your budget. Equipped with Adaptive Analytic Detection (AAD) and Persistent Behavior Tracing (PBT), this platform enhances the effectiveness of your security team by automating 96% of actionable case creation while significantly cutting false positives by 95%. Consequently, the time required for detection and response is dramatically reduced from months to mere minutes, allowing your organization to respond swiftly to potential threats. This innovative approach not only strengthens your security posture but also optimizes resource allocation across your team.

Kova excels at transforming every customer engagement into a productive experience. With our innovative software solutions, your contact center can significantly lower average handle times, access crucial speech analytics and customer sentiment insights, and gather important customer data to refine future interactions. Our platform also facilitates effective management of your call center workforce through strategic scheduling, practical training, and productivity-enhancing tools. Understanding the high cost of acquiring new customers, we prioritize the satisfaction of your existing clientele as a cornerstone of your business success. Kova’s recording solutions for contact centers offer a robust platform for comprehensive multimedia recording, assessment, and storage of calls. A user-friendly interface provides your team with seamless access to audio and screen recordings, quality assurance metrics, speech analytics, and more, equipping you with the essential information to retain your customers. Additionally, we utilize context-aware, dynamic customer surveys to gather feedback across various communication channels, ensuring a well-rounded approach to customer engagement. By leveraging these tools, your organization can create a more responsive and effective customer service environment.

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

Overseeing the requirements of a large workforce, whether in the office or remote, presents a significant challenge for IT departments. This responsibility is becoming increasingly difficult due to budget constraints, staffing reductions, an influx of necessary applications, and evolving workplace trends like remote work and personal device usage. The Thrive Platform, driven by ServiceNow, empowers IT teams to enhance service delivery while minimizing time and effort. By facilitating self-service options and automating routine tasks, such as password resets and onboarding processes, the Thrive Platform revolutionizes IT operations. It offers personalized experiences based on job roles, simplifying daily tasks for IT professionals while making technology self-service intuitive for all users. Supported by a committed team of experts at Thrive, the platform enhances overall efficiency through customized workflows and straightforward guidance, ultimately improving the work experience for everyone involved. This innovative approach not only streamlines IT processes but also fosters a more productive and satisfying work environment.

Smartnumbers guarantees that your voice network remains secure, dependable, and compliant, whether your goal is to combat fraud in the contact center, authenticate callers, or transition to SIP safely. By equipping organizations to mitigate business disruptions, Smartnumbers enhances caller authentication and fraud detection in contact centers. The service offers pre-answer caller authentication, which optimizes the customer experience by identifying and redirecting suspicious calls before they are answered. It also minimizes identity verification questions, thereby shortening call durations and saving both time and money while enhancing caller authentication. Over 350 organizations trust Smartnumbers to provide their essential services, including financial institutions, the Ministry of Defence, and emergency services, all of which have stringent security and reliability needs. We collaborate with top communications providers and technical vendors, allowing you to acquire Smartnumbers through your preferred supplier, ensuring a seamless integration into your existing systems. With these comprehensive solutions, you can focus on your core operations while maintaining peace of mind regarding security.

Empower both developers and operations teams with the self-service capabilities and automation they crave, while maintaining an optimal balance of standardization and governance that the organization necessitates. Manage and define configurations centrally using Git for clusters that include security policies and software enhancements like service mesh, ingress controllers, monitoring, logging, and backup and recovery solutions. The management of blueprints and the lifecycle of add-ons can be seamlessly implemented for both new and existing clusters from a central point. Additionally, blueprints can be shared among various teams, ensuring centralized oversight of the add-ons utilized throughout the organization. In dynamic environments that demand rapid development cycles, users can transition from a Git push to an updated application on managed clusters in mere seconds, achieving this over 100 times daily. This approach is especially advantageous for development settings where changes are made with high frequency, thus fostering a more agile workflow. By streamlining these processes, organizations can significantly enhance their operational efficiency and responsiveness.

Enhance your customer service by providing AI-driven contact center experiences that mimic human interaction, reduce expenses, and allow your human representatives to dedicate their time to more complex tasks. With Contact Center AI, you can achieve these goals effectively. This technology liberates agents, enabling them to tackle challenging inquiries while offering them immediate access to essential information and guided workflows. Experience authentic customer interactions that facilitate precise multi-turn dialogues, all driven by advanced deep learning systems inspired by Google Assistant. Transform your conversations into valuable insights through detailed analytics and reporting that reveal crucial factors influencing calls, customer emotions, and much more. Foster engaging and meaningful interactions with powerful AI capabilities, as Contact Center AI revolutionizes the landscape of conversational technology. Equip your teams with practical insights that lead to improved performance, creating virtual agents that serve as champions for your customers and enhance overall satisfaction. In this way, the future of customer service becomes both innovative and efficient.

DVSAnalytics offers secure solutions for call and screen recording, specifically designed to meet the unique needs of your organization while ensuring scalability as your business expands. Enhance customer support, ensure compliance, mitigate risks and liabilities, resolve conflicts, validate customer orders, and extract valuable insights. With DVS Analytics, you gain deeper understanding of your contact center operations. Their Speech Analytics feature transforms audio recordings into searchable data, providing comprehensive business intelligence regarding your organization and clientele. Additionally, Desktop Analytics leverages metadata from various third-party applications like CRM systems or communication tools to classify interactions in ways that are relevant to your business. The quality management tools from DVSAnalytics facilitate the evaluation and coaching of staff, aimed at consistently enhancing the quality of customer interactions. You can analyze interactions, activate automated coaching based on assessments, and engage agents with straightforward contest management, ultimately fostering a culture of continuous improvement and motivation. This holistic approach not only streamlines operations but also empowers your workforce to deliver exceptional service.

In the ever-evolving field of cybersecurity, organizations are under more scrutiny than ever before. NSFOCUS RSAS delivers thorough vulnerability detection, expert security analysis, and practical remediation advice, all aimed at protecting your vital data assets while ensuring compliance with regulatory standards. Available in both hardware and virtual machine subscription formats, NSFOCUS RSAS offers flexible deployment options tailored to your organization's specific requirements. This solution has firmly established itself as a leader in the market. Such recognition reflects NSFOCUS RSAS's steadfast commitment to innovation and effectiveness, making it the go-to option for organizations looking for extensive vulnerability detection and remediation tools. NSFOCUS RSAS is proud of its accolades and industry recognition, viewing them as affirmations of its dedication to delivering exceptional vulnerability assessment solutions. These prestigious honors not only validate its efforts but also inspire the team to pursue continuous innovation, thereby enhancing the security landscape further. As the cybersecurity environment continues to change, NSFOCUS RSAS remains poised to adapt and elevate its offerings.

Harness the power of hyper-automation on a large scale with user-friendly no-code solutions and AI-crafted workflows. Gain access to an unparalleled integration library that provides every tool you could possibly need. Simply select your desired service from the Integrations library and start automating your processes. You can onboard and establish your initial workflows in just a matter of minutes. If you require assistance, utilize pre-built templates, engage with the AI assistant, or take advantage of the resources available at the Mindflow excellence center. By entering your requirements in straightforward text, you allow Mindflow to handle everything else seamlessly. Generate workflows tailored to fit your technological environment from any given input. With Mindflow, you can create AI-generated workflows designed to tackle any scenario, significantly minimizing the time required for development. This platform revolutionizes enterprise automation by offering an extensive array of integrations. You can effortlessly incorporate any new tool into our system in mere minutes, effectively overcoming the limitations imposed by conventional integration methods. Furthermore, seamlessly connect and orchestrate your entire tech stack, regardless of the tools you choose to utilize, ensuring a more efficient operational flow.

Hudini has introduced a contactless check-in and mobile key solution for hotels worldwide. This innovative service enables guests to conveniently upload necessary documents, enter their payment information, and receive a digital key via a mobile application. By bypassing the front desk, guests can enjoy a smooth and efficient check-in process without waiting in line, minimizing unnecessary personal interactions. Our commitment to enhancing guest experiences is evident as we leverage intelligent automation and smart interactions. Furthermore, we manage guest bookings by anticipating their preferences even before their arrival at the hotel. Hudini develops tailored profiles for each returning guest, analyzing previous behaviors to customize services, including hotel transfers and room selections, ensuring a personalized stay that meets their unique needs. As we continue to refine our approach, we aim to elevate hospitality standards across the industry.

StrikeReady introduces the first-of-its-kind unified, vendor-agnostic security command center powered by AI, designed to enhance, centralize, and expedite an organization's threat response efforts. This innovative platform elevates the capabilities of the entire security team by aggregating, scrutinizing, and operationalizing security data from across the organization's comprehensive security technology stack. By equipping security teams with actionable insights, StrikeReady promotes quicker and more informed decision-making through real-time, comprehensive visibility across a dynamic security landscape. As a result, Security Operations Center (SOC) teams can shift their focus from reactive measures to proactive defense strategies, enabling them to stay one step ahead of ever-evolving threats. The advent of this groundbreaking, AI-enhanced command center is fundamentally transforming the operational dynamics of SOC teams and their defensive strategies. Furthermore, the platform's unique vendor-neutral approach ensures a seamless and cohesive overview of the entire security operation, making it an invaluable asset for modern organizations.

AI-driven self-healing security solutions for your workforce integrate human-in-the-loop automation to effectively bridge the gap between security measures and workforce engagement. By adopting a contemporary approach to workforce security, businesses can leverage the synergy of AI and their personnel to enhance overall security. Eliminate the hassle of managing spreadsheets and pursuing employees, allowing for rapid resolution of security concerns. Collaborate with employees to implement security controls, ensuring that productivity remains intact. Utilize your current security tools to identify vulnerabilities and execute remediation efforts efficiently. Our goal is to realign the cybersecurity focus to encompass both technology and the individuals who operate it, fostering a harmonious and secure business environment. This dual focus not only strengthens defenses but also empowers employees to contribute actively to the security landscape.

SecHard is a comprehensive software suite designed to facilitate the implementation of zero-trust architecture across various platforms. It offers automated auditing, scoring, and remediation capabilities for a range of entities including servers, clients, network devices, applications, and databases, ensuring enhanced security hardening. This robust identity and access management solution aids in achieving compliance with zero trust principles while effectively mitigating threats such as privilege abuse and ransomware attacks. SecHard addresses the challenge of risk awareness within asset management by providing automated discovery, access control, identification, and remediation, granting extensive visibility into compliance with all relevant regulations. Utilizing a passive scanning technique, SecHard conducts vulnerability detection and management across all IT assets without introducing any additional risks. Moreover, it automatically identifies and tracks certificates within the organization, reporting their expiration dates and facilitating the automatic renewal of select certificates through established certificate authorities. This continuous monitoring and management enhance the overall security posture of the organization while reducing administrative burdens.

Blackwell's highly specialized security operations are specifically crafted to provide comprehensive protection and swift responses tailored to the distinct requirements of healthcare organizations. Safeguard your entire ecosystem with complete MDR signals, personalized healthcare intelligence, and cutting-edge security tools that guarantee around-the-clock defense against sophisticated cyber threats. Dedicated to the healthcare sector, Blackwell Security offers managed security operations that empower you to minimize risk, uphold compliance, and foster a secure healthcare continuum. Enhance your current tools, broaden your SOC team, and collaborate with expert healthcare threat hunters to ensure ongoing visibility, prevent incidents, and maintain compliance with your existing infrastructure. By leveraging specialized guidance, elevate your organization's cybersecurity maturity to streamline and fortify your security protocols, address vulnerabilities in your cyber compliance framework, and proactively initiate enhancements throughout your program. Moreover, this approach not only strengthens your security posture but also enhances overall operational efficiency within your organization.

An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.

Community services fundamentally rely on education and government. We believe that technology holds significant promise for benefiting a vast number of individuals through these sectors. However, public institutions often lack the necessary resources to maximize the benefits of technology fully. Our mission is to bridge this gap and empower our communities towards success. We are equipped to support you at every stage of your technology journey. Over the years, our service offerings have adapted to align more closely with our clients' evolving needs. We provide comprehensive solutions that range from consulting and configuration to completely managed services. No matter your requirements, the Ednetics team is here to assist you. We recognize the hurdles you encounter in technology procurement, which is why we facilitate access to state purchasing contracts that have undergone rigorous evaluation by state purchasing agencies and consortia. Additionally, we collaborate with top manufacturers to introduce cutting-edge innovations to your organization, enhancing your capabilities and overall efficiency.

Identify and manage your asset risks by focusing on their existence rather than their behavior. Enhanced through OSINT data sources and proprietary cyber research, Sepio delivers current intelligence on known vulnerabilities, eliminating the need for you to pursue them actively. With detailed parameters, you can design and implement various tailored policies that manage your entire ecosystem, including IT, OT, and IoT assets, providing you with the flexibility to address your risks effectively. Automated policy enforcement facilitates quick and consistent actions, reducing the need for manual intervention and allowing for a swifter response to asset threats. Additionally, seamless integration with third-party tools broadens the scope of policy actions. You’ll gain comprehensive visibility over all assets, whether they function as peripherals or network components. This approach helps mitigate risks posed by unauthorized or spoofed assets, all while remaining user-friendly and requiring minimal upkeep and human oversight. Overall, Sepio empowers organizations to maintain a robust security posture with minimal disruption to daily operations.

Recovery Point specializes in cyber resiliency, disaster recovery, and business continuity solutions, dedicated solely to safeguarding your business's performance. With our extensive range of proactive services and solutions, you can trust that your organization is equipped to handle any potential disruptions. Our expertise encompasses cyber preparedness and ransomware recovery, leveraging advanced data protection, automation, orchestration, and unmatched recovery skills. We provide comprehensive hybrid IT and business resiliency solutions for various environments, including x86, mainframe, and heterogeneous systems, seamlessly integrating legacy support with cutting-edge recovery strategies. By employing validated methodologies, we evaluate your current readiness and clearly define your goals, ensuring you have a strategic plan for operational resilience. Furthermore, we implement predictive and proactive tactics that empower you to stay ahead of emerging disruptions, fortifying your organization’s capacity to thrive amidst challenges. In an ever-evolving digital landscape, our commitment to innovation ensures that you are not just prepared but positioned for success.

At Soft-ex, we empower Digital Service Providers (DSPs) to improve customer satisfaction while lowering their billing and customer service expenses through our innovative interactive billing communications solutions designed for both B2B and B2C markets. For Unified Communications (UC) providers along with their enterprise customers, we offer cutting-edge UC analytics solutions aimed at enhancing infrastructure efficiency, performance metrics, and cost management in collaboration efforts. Our offerings yield measurable benefits by effectively consolidating and utilizing existing billing systems (such as CSG, Amdocs, and Netcracker) alongside UC platforms (including Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya). As a recognized technical partner of leading players in the UC market, we provide unique value to resellers of Session Border Controllers (SBCs) in response to the growing needs of enterprise clients. Our integration capabilities ensure a smooth transition, whether you are launching new systems or replacing outdated ones, thereby maintaining a crucial link between billing communications and collaboration analytics for your customers. This approach not only fosters better customer engagement but also strengthens the overall operational framework for service providers.