Best Free Conversational Commerce Platforms of 2026

An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.

Your customers have high expectations. Companies that can deliver personalized, fast and easy buying experiences are the ones that will succeed in a world that is increasingly on-demand and instant. Drift can help you with this. Drift combines chat, video, and automated to remove friction from business buying. Drift allows you to have conversations with potential customers on your terms. Drift is used by over 50,000 businesses today to increase revenue, reduce sales cycles, and make purchasing easy.

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 major platforms. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and automate customer engagements in 50+ languages.

Trusted by 125k+ ecommerce businesses, Omnisend’s all-in-one email marketing & SMS tool automates your marketing across the entire customer journey—reaching the right audience, with the right message at the right time. Capture and grow subscriber lists with landing pages & popups. Engage customers with ready-made email templates & newsletters. Boost conversions with pre-built automations like welcome, abandoned cart workflows, yearly birthday emails, and more. Integrates easily in 1-click with Shopify, BigCommerce, WooCommerce, Wix & more. Unlike other platforms on the market, Omnisend allows you to reach out and engage your audiences across multiple channels via the same automation workflow: email, SMS, push notifications. You can also sync your segments to Google and Facebook to create retargeting ads on those platforms to deliver an immersive customer experience. With Omnisend, omnichannel marketing is an untapped opportunity that drives engagement and sales.

Olark Live Chat is an online platform designed to facilitate real-time communication between businesses and their customers directly via their websites. This tool provides an efficient means for engaging with website visitors, integrating seamlessly with customer relationship management (CRM) systems, eCommerce solutions, and Help Desk applications, all of which offer valuable insights into customer behavior. Notable features encompass team management capabilities, automated messaging options, searchable chat transcripts, instant reporting, and additional functionalities. Moreover, Olark Live Chat includes features such as chat monitoring, targeted interactions, and a comprehensive analytics suite to further enhance user experience and business operations. With its range of tools, Olark empowers businesses to foster better customer relationships and improve service efficiency.

Allow customers to effortlessly place and repeat orders through voice commands, boosting sales by enabling them to inquire about discounts and promotions. Enhance customer interaction by offering tailored product searches and personalized suggestions based on brand preferences. Facilitate the discovery of nearby stores for customers, while keeping them informed about local events hosted at those locations. By streamlining voice searches, customers can easily uncover additional products, leading to increased impulse buying due to reduced barriers. AI-driven personalized recommendations ensure that customers are presented with items that align with their individual tastes and needs. Quickly develop and deploy voice-based applications, making necessary adjustments to templates and incorporating new voice functionalities as required. We take care of all backend operations and infrastructure via commercial cloud services. This centralized platform allows for efficient management of applications across multiple voice-enabled systems, ultimately enhancing customer experiences. With this approach, businesses can not only leverage technology but also foster stronger relationships with their clientele.

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Manychat is a chat marketing platform that helps businesses and content creators automate conversations across Instagram, Facebook Messenger, WhatsApp, and SMS. With its easy-to-use drag-and-drop builder, Manychat lets you create powerful messaging workflows to engage customers, generate leads, and drive sales no coding required. Built for modern marketing, Manychat integrates seamlessly with tools like Shopify, Stripe, and Zapier, making it easy to connect chat flows with your storefront, payments, or backend systems. It’s a go-to platform for content creators looking to grow and monetize their audience through automated DMs, exclusive content delivery, and fan engagement. Whether you're a small business, a fast-scaling brand, or a solo creator, Manychat gives you everything you need to turn conversations into conversions at scale.

IntelliTicks leverages the synergy of artificial intelligence and human insight to foster proactive and tailored conversational interactions that effectively transform website visitors into highly qualified leads. By utilizing proactive triggers that consider the current web page, time, geographical location, traffic source, referral, and device type, IntelliTicks provides engaging and personalized sales pitches to users. This platform incrementally gathers lead information throughout the conversation in a dynamic and engaging manner, ensuring that data collection remains enjoyable rather than tedious. Equipped with sophisticated natural language processing algorithms, it accurately interprets user intent and formulates appropriate responses, thereby streamlining the automation of replies to frequently asked questions from prospects. Furthermore, by analyzing the user journey, IntelliTicks identifies high-potential leads and connects them with your top sales representatives in real-time, ensuring that these valuable opportunities receive prompt attention while they are deliberating on your offerings, ultimately enhancing the chances of conversion. This blend of technology and human touch not only improves engagement but also enhances overall sales efficiency.

Expert Guru is an AI-powered plug-in for Shopify e-commerce sites that will act as a Personal Shopper to give personalized advice and guidance to all visitors. Expert Guru can be configured in minutes to be a trendsetting Stylist for a clothing brand, Interior Designer for a home goods store that specializes in mid-century furniture, an Esthetician for a skin care line, or evena Country Singer who gives advice on cowboy boots.

Chatbots can be created and managed to automate customer service, marketing, and CX across digital channels such as SMS, Messenger and WhatsApp, Web Widget and Telegram. Twilio integration also allows you to create call deflection IVR chatbots. With our Channel-Specific Design you can create a single bot that will work on all channels. This will allow your company to be accessible 24/7 from anywhere in the world using over 100+ languages. This is ideal for small businesses and global enterprises. You can find them in many industries, including Retail & Ecommerce, HR & Recruitment and Agencies, Hotels & Hospitalities as well as Restaurants, Financial Services, Travel & Airlines and Logistics, Software & Technology, Property Management, among others. Get started quickly for free by looking through our extensive documentation, YouTube tutorials and blogs. You can also contact us at sales@flow.ai with any questions.

Your store boasts excellent products and is well-prepared for success, yet sales might not be where you expected. If you're feeling disheartened by these online retail hurdles, it's a common sentiment shared by many. To enhance the shopping experience for your visitors, consider guiding them through your sales funnel with a warm, human approach. Convert those browsers into leads and then into paying customers by utilizing tailored, behavior-driven communications. Foster customer loyalty by maintaining engagement over time and implementing effective re-marketing strategies. Increase the number of views on your product pages by assisting visitors in finding exactly what they seek. Accelerate the growth of your email list by capturing leads at every stage of the purchasing journey. Use AI-generated emails to recover a larger portion of abandoned carts and encourage shoppers to take action with personalized, time-sensitive discounts. Additionally, build customer retention by offering rewards for their loyalty to your brand, ensuring they return for future purchases. Engaging your customers thoughtfully can lead to sustainable growth and a thriving online business.

Mobile communication and payment solutions. Combine messaging channels such as WhatsApp with innovative payments to create Conversational Commerce. We help companies communicate. Our customers use voice, SMS, Voice, and the most popular chat apps, WhatsApp, Apple Business Chat, Google RCS, and WhatsApp. Let the AI bot handle the talking and start a conversation in the channel that your customers prefer. To increase conversions, integrate commerce into the conversation. CM.com is a payment service provider licensed by Apple Pay, Google Pay and WeChat Pay. It offers a variety of options for all channels with Apple Pay and Google Pay as well as Credit Cards and local payments such as Bancontact and Bancontact. CM.com also offers a ticketing platform that helps museums, stadiums and festivals sell and manage any type or ticket. The Customer Data Platform allows you to market on a personal level. Identity and esign solutions ensure authentication in all transactions

Design chatbots, oversee interactions, and work alongside your team to provide an exceptional customer service journey. Streamline and automate customer interactions while ensuring round-the-clock accessibility. You can develop your own chatbot in just five straightforward steps and boost its availability to 24/7. Deploy your chatbot across your top platforms such as your website, Facebook Messenger, WhatsApp, Twitter, and Telegram! Simply input your content, and the advanced AI handles everything else. Consolidate conversations from various channels into a unified dashboard, allowing your chatbot and human agents to collaborate seamlessly. Eliminate the need to toggle between different applications and browser tabs, thereby enhancing overall efficiency. If your chatbot encounters an unfamiliar question, don't worry—the smart handover feature instantly directs the conversation to the right employee or team, guaranteeing that assistance is always available for your customer. The era of anonymous website visitors is now a thing of the past, as engagement becomes more personalized and interactive. By embracing these tools, businesses can foster deeper connections with their clientele and enhance overall satisfaction.

Engage with your customers through their preferred communication channels. Radiance provides the most affordable rates per message and includes a chatbot for streamlined automated responses. Set off automated notifications triggered by user actions and past purchases. Our AI algorithms can anticipate the optimal timing for sending reorder reminders and suggest upsell opportunities tailored to each individual. You can also launch promotional SMS campaigns as needed, depending on your stock levels. Select from a library of pre-existing messages and assets, or utilize our message editor to craft original content. Businesses that utilize messaging often see higher response rates from customers. By addressing common inquiries promptly, you can enhance customer satisfaction while also conserving resources. Begin the process effortlessly by uploading a customized list of questions and answers unique to your brand. Allow our conversational engine to match inquiries with the most suitable responses for your audience, ensuring a personalized experience. This capability not only streamlines communication but also fosters a stronger connection with your customers.

Nibble stands as the leading AI negotiation platform, adept at fostering mutually beneficial outcomes on a large scale. Regain authority over discount strategies, boost conversion rates and average order value, and manage inventory effectively. Achieve quicker deal closures with improved profit margins and elevated conversion statistics. Nibble empowers you to facilitate personalized ecommerce negotiations for every shopper, ensuring a memorable purchasing journey. While full-price sales remain steady, Nibble engages hesitant buyers by providing the gentle push required for them to finalize their purchases, activated by factors such as exit intent, time spent on the page, and repeated visits. You can easily manage the negotiation process by defining maximum discount limits, aligning it with the usual promotional discounts you offer, allowing for increased conversions with enhanced profit margins. Nibble can be implemented broadly or targeted specifically at products or categories that require additional conversion assistance. Additionally, consider using negotiation as a reward for customer loyalty by offering it exclusively to VIPs or select groups, thus enhancing their shopping experience even further. By integrating Nibble into your sales strategy, you can create a dynamic environment that fosters customer satisfaction and drives sales growth.

Immerss Live Commerce is a comprehensive live-commerce platform aimed at revolutionizing the online shopping experience by making it interactive and led by human engagement. This innovative platform empowers brands and retailers to host live shopping events, facilitate personalized virtual co-shopping interactions, and connect with customers through AI-enhanced chat agents, all seamlessly integrated into their own websites. It features shoppable video streams, live chat options during events, and the ability to access recorded shopping content, enabling viewers to purchase products as they watch or engage. According to the platform, live chat interactions boast a conversion rate of approximately 28%, significantly higher than the mere 2% typical of standard online checkout processes. By fostering a guided and immersive shopping journey, it not only enhances sales conversion rates but also increases the average order value and minimizes return rates. Additionally, the platform includes 'outbound clienteling' capabilities for proactive customer engagement, equips digital associates with tools to interact with shoppers in real time, and provides comprehensive sales tracking and analytics for live sessions, ensuring that businesses can optimize their strategies effectively. Overall, Immerss Live Commerce is reshaping the landscape of online shopping by blending technology with a personal touch.

ChatWILL is an intelligent live chat assistant designed specifically for Shopify merchants, enabling them to interact with their website visitors, field inquiries, and enhance conversion rates through automated conversations and support available 24/7. Its seamless integration with Shopify allows the chatbot to quickly pull information from product catalogs, order histories, shipping statuses, and inventory levels, ensuring that customers receive precise responses regarding products, orders, returns, and various other inquiries without the need for manual input, which in turn decreases the volume of support tickets and alleviates teams from handling repetitive questions. Beyond just FAQs, ChatWILL is capable of suggesting products to customers, offering automatic order tracking, and delivering up-to-the-minute shipping updates, all while communicating in various languages and maintaining a natural, brand-consistent tone. Furthermore, it can be tailored to match the aesthetic of the store with customizable colors, logos, and welcoming messages, ensuring a cohesive shopping experience for users. With these features, ChatWILL not only enhances customer satisfaction but also streamlines operations for Shopify merchants.

An effective WhatsApp conversation assistant can enhance customer interactions by automatically responding to specific keywords, thereby addressing customer inquiries efficiently. High labor costs and the absence of standardized operation tools pose significant challenges, while understanding user needs can be complicated, leading to low conversion rates. This solution empowers businesses to refine their operations and facilitate a smooth transition towards greater efficiency. It offers personalized welcome message configurations that cater to various scenarios through text, emojis, and links. By leveraging keyword-driven auto-replies, customers can feel valued and cared for, which in turn fosters improved conversion rates. With the capability to set up 20 commonly used messages, businesses can utilize one-click replies to tackle issues related to slow typing and ineffective communication. Additionally, the ability to send mass messages helps keep customers engaged with updates, promotions, and more, resulting in impressively high open and reply rates. Ultimately, this tool not only streamlines customer service but also enhances overall business relationships.

Boost your sales and enhance customer loyalty through personalized SMS shopping experiences facilitated by skilled professionals. Make each customer feel like a VIP; regardless of whether you operate in beauty, health, apparel, food and beverage, or travel, Cartloop allows your customers to connect with a real person, creating a shopping experience that they'll eagerly share with others. In an era where traditional live chat falls short, provide your clients with the most seamless shopping experience on their preferred devices, effectively reducing purchasing obstacles while delivering an exceptional customer journey precisely when and how they desire it. Utilize Conversational Flows to encourage re-engagement, promote upsells and cross-sells, and send timely reminders, ensuring proactive communication with your shoppers during critical moments, such as when they leave items in their cart or after receiving their orders. This approach not only fosters loyalty but also encourages repeat business, making every interaction count towards building lasting relationships with your clientele.

Chat360 is transforming customer engagement through our multichannel conversational platform. Chat360 is trusted by over 300 global brands. It uses advanced AI to automate and simplify customer interactions. This delivers a seamless experience on all touchpoints. Our platform allows businesses to easily connect with their customers via WhatsApp, Facebook Messenger and Instagram. This creates a unified approach which enhances customer satisfaction and loyalty. Our powerful AI and Natural Language Processing capabilities allow for personalized interaction while automating routine queries. This allows your team to focus more on complex tasks. Chat360 centralizes and streamlines operations with its seamless integration into CRM, payment gateways and e-commerce platforms. Our platform also offers multilingual support that allows businesses to break down language barriers and offer localized customer experiences worldwide.

QuickCEP: The Comprehensive Hub for Customer Engagement. Are you overwhelmed by managing various communication platforms and finding it difficult to deliver outstanding customer service? Your search ends with QuickCEP, the all-in-one platform designed to simplify customer engagement and enhance your sales performance. Notable Features: Centralized Inbox: Consolidate all customer interactions (live chat, social media, email, and SMS) into one easy-to-navigate dashboard. Intelligent Chatbots: Offer round-the-clock automated assistance along with tailored suggestions for customers. Automated Marketing: Develop focused campaigns, dispatch customized emails, and keep customers engaged with timely alerts. Targeted Customer Groups: Categorize customers by demographics, behaviors, and other relevant factors to improve marketing efforts. Insightful Analytics: Acquire essential insights into customer behaviors and evaluate your performance metrics effectively. Join a growing number of businesses that have revolutionized their customer engagement strategies and experienced impressive outcomes. With QuickCEP, you can elevate your customer service to new heights and foster lasting relationships.

ConversionBox transforms the typical ecommerce search bar into an intelligent shopping guide that listens, understands, and responds like a top sales associate. Instead of forcing shoppers to navigate confusing filters or browse endlessly, the platform uses AI to interpret real-time intent and recommend the right products instantly. Its site search, product finder, AI shopping assistant, and smart merchandising engine work together to create a unified discovery experience that adapts to each visitor. The model learns from millions of shopping patterns to deliver results that reflect price sensitivity, style cues, previous purchases, and context across the entire journey. Retailers get revenue-linked analytics, transparent reporting, and precise attribution on every search-generated purchase. ConversionBox installs in minutes, works with all major ecommerce platforms, and updates itself without requiring teams to manage keywords or rule-based systems. With flat, predictable pricing and enterprise-ready accuracy, it removes the hidden fees and complexity common in legacy search vendors. The result is a modern shopping experience that feels personal, frictionless, and conversion-focused from first click to checkout.

We can forecast the buying intentions of website visitors, allowing us to reach out only to those who genuinely require assistance—how exciting is that? Transform the in-store experience into an online one by linking potential buyers directly to your physical stores, customer service centers, or showrooms. Establish authentic, instantaneous connections with your brand while creating impactful conversational experiences surrounding your products. By engaging customers in real time, you can boost sales through interactive, shoppable live streams. Whisbi Engage is crafted to motivate, inform, and entertain customers in a way that fosters immediate brand interactions! Enhance customer involvement and provide a more enjoyable experience on your website with our One-to-Many Video Broadcast solution by Whisbi. Begin to captivate fresh audiences as they discover your brand through live insights from your experts, streamed right from your website, fostering stronger connections and loyalty.