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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Voicent CRM enables you to effectively oversee customer relations, speed up your sales process, and maintain complete oversight of your business operations. By utilizing our comprehensive CRM solution, you can streamline your business workflows through integrated phone, text, and email functionalities. Additionally, you can effortlessly incorporate any Voicent application with the CRM to create cohesive marketing strategies, enhance sales efforts, and improve customer support. Voicent's communication tools for voice, text, and email can directly access your contact lists within the Voicent CRM, eliminating the need for any complex integrations or additional steps. This ease of use allows businesses to focus more on growth while minimizing administrative burdens.

Description

Voicent offers a user-friendly predictive dialer software that encompasses various dialing modes such as predictive dialing, preview dialing, progressive dialing, a dedicated call center predictive dialer, and manual dialing. This software significantly enhances the productivity of agents while boosting the overall success of campaigns by automating the dialing process, efficiently bypassing busy signals, unanswered calls, and disconnected lines, and even leaving messages on answering machines if desired—all without requiring your or your agent's involvement until a live person is reached. Moreover, with straightforward campaign management features at your disposal, you can effortlessly oversee and control predictive dialer campaigns, adjust call volume settings, manage call forwarding, and switch between different dialing modes including progressive, preview, manual, and predictive. As a result, users can streamline their communication processes and focus more on engaging with their customers directly. This comprehensive solution ensures that businesses can maximize their outreach efforts effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Voicent Communications

Integrations

Voicent Communications

Pricing Details

$300.00/one-time/user
Free Trial
Free Version

Pricing Details

$385 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Voicent Communications

Founded

2001

Country

United States

Website

www.voicent.com

Vendor Details

Company Name

Voicent Communications

Founded

2001

Country

United States

Website

www.voicent.com/predictive-dialer.php

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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