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Description
It can be difficult to keep up with the changing customer expectations. Manufacturers must redefine their field service operations to become proactive rather than reactive.
Tavant combines the best practices of connected technologies, machine-learning, and artificial intelligence in order to help companies deal with the new realities that come with field service operations. Tavant's Field Service Management solution provides field service teams at all times with 360-degree information about their customers, machines and field technicians. This helps boost productivity, improve customer experience and impact revenue.
BENEFITS
Field service personnel can be empowered by superior field service tools
360-degree view in one place of all assets, customers, and products
Integration with other modules of the service lifecycle, such as warranty, order fulfillment and more, for a seamless experience for customers
Intelligent platform
Description
Manufacturers are now embracing the new normal and need to integrate Service Life-cycle Management into their Digital Transformation Journey. The biggest SLM challenge today is to deliver exceptional customer experiences while driving high revenue. Organisations need real-time data that is connected and actionable. This data will help them break down data silos in the service industry and make data-driven decisions to improve service operations.
Tavant's service life-cycle solution, powered by AI and advanced analytics is a closed loop innovation that allows organizations to provide a seamless and connected aftermarket experience. This includes customer service, service requests and parts planning, service agreements, field service and service execution, warranty management and remote monitoring, as well as IoT capabilities.
API Access
Has API
API Access
Has API
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Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Tavant
Founded
2000
Country
United States
Website
www.tavant.com/manufacturing/field-service-management
Vendor Details
Company Name
Tavant
Founded
2000
Country
United States
Website
www.tavant.com/manufacturing/service-lifecycle-management
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Product Features
Product Lifecycle Management
Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management