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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SpyAnywhere Cloud serves as an essential extension of SpyAgent, enabling users to access activity logs and reports instantly from any location through a web browser by simply logging into a secure online account. In addition to monitoring, it offers functionalities such as remote management of settings and the ability to uninstall the software remotely. Users can view their monitored computer's desktop in real-time, observe activities as they unfold, and receive immediate alerts when any undesirable actions are detected. The platform also allows for real-time tracking of user keystrokes, webcam viewing, and updated activity logs. Graphical reports efficiently highlight the most frequently performed activities by users, and notifications can be sent via email to alert you of any unwanted behavior. Furthermore, the ability to remotely uninstall SpyAgent ensures that users maintain control over their monitoring tools without needing physical access to the monitored device.

Description

XorceView's Desktops and Dashboards are specifically crafted to provide both agents and managers with an instant overview of their current performance metrics. Users can focus on specific metrics for enhancing individual agent productivity or aggregate data for a clearer group perspective. Additionally, managers have the capability to delve into detailed reports, analyzing data from the group level down to individual agents. This tool is particularly beneficial for Mobile Agents and Managers, as Spectrum's XorceView software (Source-View) delivers precise reporting that channels essential information straight to an agent or manager's desktop. As a result, both agents and managers gain immediate access to the summary data necessary for boosting their performance. Designed as a lightweight, VPN-compatible desktop client, XorceView effectively integrates agents into the contact center environment. It consolidates data from various sources, empowering remote agents to maintain their efficiency even when working outside the office. The reports are user-friendly, ensuring they occupy just enough space on the Desktop to convey the necessary information without overwhelming the user. Furthermore, with its convenient POP-UP alerting feature, XorceView can operate in a minimized state, swiftly notifying agents or supervisors of any actionable items, thus enhancing real-time responsiveness. This seamless integration of functionality ultimately fosters a more productive working dynamic for all users involved.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$19.95 one-time payment
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Spytech

Founded

1998

Website

www.spytech-web.com/spyanywhere.shtml

Vendor Details

Company Name

Spectrum Corporation

Founded

1971

Country

United States

Website

www.specorp.com

Product Features

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

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