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Description
A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.
Description
TalkHelper’s Skype call recorder empowers users to effortlessly capture Skype video calls and screen shares in a seamless and professional manner, storing them in AVI files utilizing the XVID codec. Unlike many other Skype recorders that merely function as screen savers, TalkHelper records directly within Skype, ensuring that every video frame during a call is accurately captured and preserved, regardless of whether the video is displayed in a standard window, full screen, or a floating window. Additionally, Skype audio calls can be conveniently saved in either MP3 or WAV formats, offering options for stereo or mono sound. With TalkHelper, saving Skype video messages and voicemails has never been easier; with just a single click, users can securely store voicemails and video messages as media files on their local drives, enabling easy review and playback through any media player at their convenience. This comprehensive functionality makes TalkHelper an essential tool for anyone looking to enhance their Skype communication experience.
API Access
Has API
API Access
Has API
Integrations
Skype
Pricing Details
$4000.00/one-time/user
Free Trial
Free Version
Pricing Details
$49.95 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Provana
Founded
2011
Country
United States
Website
www.provana.com/sonicview-call-recording
Vendor Details
Company Name
TalkHelper
Website
www.talkhelper.com
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
