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Description
SCC Soft Computer's laboratory information system, SoftLab, delivers measurable enhancements in clinical results, operational efficiencies, and overall financial returns. Its sophisticated integration features make it a preferred choice among many of the largest and most advanced hospitals and laboratories globally. As a leading LIS, SoftLab empowers healthcare providers to achieve optimal productivity levels within their lab environments. It offers comprehensive multisite consolidation, adaptable performance and management reporting, and efficient specimen tracking, among other functionalities. Users of SoftLab benefit from remarkable increases in productivity, bolstered by critical result alerts, extensive call-management tools, and advanced rules-based auto-verification processes. Furthermore, SoftLab enhances financial oversight by significantly improving charge capture rates and decreasing the number of processing days for accounts receivable, ultimately streamlining financial operations. The combination of these features positions SoftLab as an invaluable asset for organizations aiming to enhance their laboratory performance and patient care outcomes.
Description
The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.
API Access
Has API
API Access
Has API
Integrations
SafeTrace Tx
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SCC Soft Computer
Founded
1979
Country
United States
Website
www.softcomputer.com
Vendor Details
Company Name
Vortalsoft
Founded
2000
Country
United States
Website
www.vortalsoft.com/contact-center-solutions/
Product Features
Medical Lab
Audit Trail
Data Analysis Auditing
Data Security
EMR Interface
Fax Management
Lab Instrument Interface
Multi-Location Printing
Online Instrumentation
Physician Test Panels
Procedure-Based Billing
Sample Tracking
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
