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Average Ratings 0 Ratings
Description
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
Description
Create interactive voice-guided tutorials using simple text, and effortlessly incorporate photos, GIFs, or video clips through a drag-and-drop interface. Design detailed step-by-step voice tutorials without needing any coding expertise, and enrich your content with just one click. Document, modify, and disseminate your tutorials in real-time, ensuring they are accessible to you and your team around the clock. The voice control feature allows your employees to remain hands-free while working. Furthermore, AI technology can translate your tutorials into nearly any language, enhancing accessibility. how.fm serves as an intelligent assistant for digital training and performance enhancement in manual procedures, crafts, technical skills, and general how-to knowledge. It empowers new hires, trainees, and temporary workers with self-guided, step-by-step assistance both on and off the job. Moreover, we seamlessly convert your standard operating procedures or any step-by-step documentation into engaging and effective formats. This platform is specifically designed to facilitate the quick integration of new or temporary workers, offering multi-language instructions and hands-free voice control to streamline the training process effectively.
API Access
Has API
API Access
Has API
Integrations
Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk
Pricing Details
$57.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Blue Mango Learning Systems
Founded
2004
Country
United States
Website
www.bluemangolearning.com
Vendor Details
Company Name
how.fm
Founded
2018
Country
Germany
Website
www.how.fm/product/
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
Product Features
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control