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Average Ratings 0 Ratings
Description
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
Description
Tango is an AI-driven enablement platform built to simplify training, documentation, and process adoption. It captures workflows as users click through tasks and instantly transforms them into clear, step-by-step guides. Instead of creating manuals manually, teams can document processes in minutes using Tango’s browser extension. Guides can be pinned inside tools to provide real-time, in-context assistance. On-screen highlights guide teammates through each step, ensuring consistency and accuracy. Tango supports embedding walkthroughs into knowledge bases, ticketing systems, and chat platforms. The platform also turns guides into automations that handle repetitive tasks. Built-in analytics reveal how processes are used and where users get stuck. Tango works across thousands of web-based tools without integrations or APIs. Overall, it helps organizations drive faster adoption and reduce operational errors.
API Access
Has API
API Access
Has API
Integrations
Zendesk
CommuteHub by RideAmigos
Confluence
Desktop.com
Genius Referrals
Google Sheets
HTML
HubSpot Customer Platform
Indent
Jira
Integrations
Zendesk
CommuteHub by RideAmigos
Confluence
Desktop.com
Genius Referrals
Google Sheets
HTML
HubSpot Customer Platform
Indent
Jira
Pricing Details
$57.00/month
Free Trial
Free Version
Pricing Details
$22/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Blue Mango Learning Systems
Founded
2004
Country
United States
Website
www.bluemangolearning.com
Vendor Details
Company Name
Tango.ai
Country
United States
Website
www.tango.ai/
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control
Product Features
Digital Adoption Platforms
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding
File Sharing
Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control