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Average Ratings 0 Ratings
Description
We reveal which keywords, channels, and campaigns made your customers pick up their phones - so that you can improve your marketing. ResponseTap assigns each website session a unique number that connects the call to a customer’s website journey and campaign history. This allows you to understand which keywords and campaigns drove phone sales.
Smart Match is the fastest and most efficient way to link call revenues to marketing activity. It is easy to identify which marketing source is driving the highest number of phone sales when you activate it in ResponseTap. It takes only a CSV upload to be able to easily close the gap in your reporting puzzle.
With lifetime access to your call data, you can easily compare performance. Although some Call Intelligence providers limit access to 12 months only, we believe that reporting year-on-year comparisons should be a given.
Description
A call accounting system, often paired with voice analytics, is a specialized software tool designed to capture and process records of outgoing, incoming, and internal calls made through a telephone system, incorporating details such as the Destination City and State, associated Costs, Trunk information, and the names and departments of Extension Users. This refined data enables the generation of various detailed and summary reports, which serve to evaluate multiple aspects of telephone usage and the overall efficiency of the system. Advances in computer technology and innovative programming approaches have empowered developers to elevate these analytics to new heights. The latest software solutions are compatible with traditional PBXs, cutting-edge IP systems, and mobile devices. Additionally, since many of these contemporary systems operate via web browsers, they significantly enhance accessibility for managers throughout the organization, equipping them with essential insights to oversee their departments more effectively and make informed decisions based on the data presented. As a result, organizations can optimize their communication strategies and improve overall operational performance.
API Access
Has API
API Access
Has API
Integrations
Bright Analytics
DenGro
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ResponseTap
Country
United Kingdom
Website
www.responsetap.com
Vendor Details
Company Name
Connections
Founded
1986
Country
United States
Website
www.callaccounting.com/call-accounting-voice-analytics/
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log