Average Ratings 78 Ratings
Average Ratings 0 Ratings
Description
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
Description
Introducing webcomet FAQ - Empowering your knowledge sharing!
Effortlessly create, manage, and publish Frequently Asked Questions (FAQ) sections for your websites, applications, and software to enhance the knowledge available to your customers and users.
- Streamline operations by saving time and resources, enabling self-service options, enriching customer experience, and reducing the volume of inbound support inquiries with a well-crafted FAQ section.
- Easily publish your FAQs across various platforms! Compatible with any website builder, including WordPress, Joomla, Drupal, and Wix, while also adhering to the Web Content Accessibility Guidelines (WCAG).
- With webcomet FAQ, you will maintain a single source for updating your content, ensuring consistency across multiple venues such as your external website, internal platform, mobile application, and more.
- Benefit from a suite of features designed to enhance customer engagement and simplify your management tasks, including a customizable FAQ Widget, multilingual support, team collaboration tools, and robust statistics and analysis capabilities.
- Start fostering a knowledgeable customer base today and watch your support efficiency improve as users find answers more easily!
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
Opsgenie
Integrations
Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
Opsgenie
Pricing Details
$59 per month per seat
Free Trial
Free Version
Pricing Details
$20/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pylon
Country
United States
Website
usepylon.com
Vendor Details
Company Name
DEVJA GROUP
Founded
2016
Country
Sweden
Website
www.webcomet.io
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
