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Description
Social Discover actively monitors the social media landscape to identify counterfeit accounts linked to your brand. With just a few simple clicks, you can quickly assess the number of branded profiles that exist across various social platforms. This tool continuously searches for new accounts using your specified search criteria, ensuring you are promptly informed if anyone tries to impersonate your brand for illicit purposes. This enables you to take swift action to safeguard your brand's integrity. Additionally, Social Discover allows for straightforward categorization of each fraudulent social media account you encounter. You can utilize predefined categories such as corporate, product, competitor, and fraudulent, or create custom labels that suit your needs. After categorizing these accounts, you can effectively visualize and manage your social media presence according to these classifications. Furthermore, Social Discover not only uncovers fake accounts but also identifies potential security and compliance risks that could threaten your organization, helping you maintain a secure online environment. By leveraging this tool, you can ensure that your brand’s reputation remains intact in the digital sphere.
Description
Explore our comprehensive social media solution to elevate your customer experience on social platforms. Designed to seamlessly integrate into your omnichannel strategy, we foster engagement with your audience across all social media networks. By addressing your community's concerns directly on social platforms, you demonstrate your brand's commitment to their needs. Tune into the sentiments of your audience and strengthen connections to boost overall engagement levels. Forge meaningful relationships with your customers, transforming casual social media followers into passionate advocates for your brand. Amplify your brand's presence on social media while guiding users effectively through their customer journey. We provide services including assessment, recruitment, tool setup, and training. After implementing our tailored solutions, including processes, tools, metrics, and training, we establish a robust and effective social media community management system that drives results. With our support, you can not only manage your online presence but also enhance the overall customer experience and loyalty.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Proofpoint
Founded
2002
Country
United States
Website
www.proofpoint.com/us/products/social-discover
Vendor Details
Company Name
Teleperformance
Founded
1978
Country
France
Website
www.teleperformance.com/en-us/services/social-media
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Product Features
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring