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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The exceptional level of success in EDI that we achieve can serve as a significant edge for your business. At the forefront of all Promethean B2B Integration offerings stands our Prometheus MANAGED EDI solution, which has been at the cutting edge since its introduction over 20 years ago. This solution has advanced beyond the capabilities, reliability, and customization options provided by any other EDI service provider available today. It serves as a single-sourced, hosted, multi-tenant, cloud-based EDI software solution tailored for your needs. For companies that handle all EDI systems and processes in-house, the ON DEMAND aspect of Prometheus presents an exciting opportunity! This innovative offering combines translation software, communication technologies, and service strategies into a unified, hosted, multi-tenant, cloud-based EDI solution that is available for on-demand utilization. Prometheus ON DEMAND operates on a subscription model, granting immediate access, cost-effective and scalable pricing, along with a flexible approach to address your mapping requirements. By choosing this solution, you can streamline your operations and enhance your overall efficiency in managing EDI processes.

Description

Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

SaaSOps Marketizer

Integrations

SaaSOps Marketizer

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Promethean Software Services

Country

United States

Website

prometheanssi.com/products/prometheus/

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Product Features

EDI

AS2 Applications
AS2 Specification Compliance
Archiving & Retention
Certificate Management
Configuration Data Searching
Data Format Translator
Flexible Licensing
Full Logging
Labeling

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

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