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Description
The COVID-19 Employee Safety and Business Continuity Tracker app was created as a customizable tool that can be downloaded and utilized immediately or tailored to fit the specific requirements of your organization. Collaborating with a prominent healthcare provider that employs over 200,000 individuals, Pega successfully implemented an emergency response application based on the Pega Platform™. This application facilitates the healthcare institution in monitoring and overseeing the health, safety, and availability of its comprehensive workforce. Motivated by the significant benefits this initiative brought to numerous individuals, the Pega team developed the COVID-19 Employee Safety and Business Continuity Tracker, which is freely accessible on the Pega Marketplace for clients using Pega Platform™. Our dedicated Pega team is eager to assist you in navigating operations amid these extraordinary disruptions, and we encourage you to contact us directly for further information on how we can support your needs. Together, we can ensure that your organization remains resilient during these challenging times.
Description
Pega GenAI Knowledge Buddy is an innovative AI-driven assistant that utilizes natural language processing and machine learning to deliver prompt and precise responses sourced from an organization's knowledge repository. Seamlessly integrating with current content libraries, it allows both customers and employees to efficiently obtain information without the hassle of manual searches. This tool significantly enhances customer self-service by providing clear, conversational replies on web and mobile platforms, which helps to minimize the need for direct support interactions. For service agents and sales personnel, Knowledge Buddy functions as an immediate support system, supplying accurate information to enhance customer interactions. Furthermore, it improves back-office efficiency by quickly retrieving procedural documents and guidelines, which aids in effective task execution. It also prioritizes enterprise-grade security, enabling organizations to manage user access rights while ensuring transparency in operations. By streamlining information access, it ultimately fosters a more knowledgeable and responsive work environment.
API Access
Has API
API Access
Has API
Integrations
Cognizant
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pegasystems
Founded
1983
Country
United States
Website
www.pega.com/covid-19-tracker
Vendor Details
Company Name
Pegasystems
Founded
1983
Country
United States
Website
www.pega.com/products/genai-knowledge-buddy