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Description
Engage with your customers across more than 20 different platforms such as WhatsApp, social media, email, phone calls, Amazon, your website, and mobile applications. Leverage over 3000 automation workflows to enhance collaboration among teams, gather comprehensive analytics, and achieve a holistic view of customer interactions with our integrated solutions. Utilize channels like live chat and chatbots on your website, apps (both Android and iOS), WhatsApp, Messenger, and various others. Our three-tiered architecture allows for a smooth transition of conversations from AI chatbots to human agents, ensuring that customer needs are met effectively. Gain real-time insights by transforming data into actionable information that prioritizes what is most important to your business. Make these insights accessible to all levels of your company, from executives to frontline staff, and extract valuable business, consumer, and social data from a multitude of sources. Display this information through real-time visualizations on any screen, no matter the location. Additionally, our dedicated team of analysts, CX auditors, consultants, and trainers is here to elevate your customer experience to new heights. With our comprehensive approach, your organization can foster deeper customer relationships and improve overall satisfaction.
Description
SendSeven is a comprehensive customer engagement platform and unified messaging API that integrates communication through WhatsApp, Telegram, SMS, Email, Messenger, Instagram, Browser Push and Live Chat via a single REST API and a common inbox.
Its key features include:
• Multi-channel inbox — manage all interactions from seven different platforms in one centralized location, complete with team assignments, tags, and notes for easy organization.
• Campaign builder — create WhatsApp broadcasts, SMS campaigns, and email newsletters, utilizing segmentation and scheduling tools to optimize outreach.
• AI chatbot — an intelligent assistant that adapts from your knowledge base, offering four hybrid modes that facilitate a smooth handoff to human agents when needed.
• REST API & webhooks — communicate and manage messages across all channels using a single endpoint, allowing for real-time notifications.
• Team chat — establish internal communication through dedicated channels and direct messaging.
• Analytics — track message costs, monitor delivery rates, and evaluate performance for continuous improvement.
With pricing starting at €9 per month based on credits, SendSeven imposes no fees per user, allowing unlimited contacts and offering free inbound messaging. An API-only plan is also available.
Additionally, the platform is fully GDPR-compliant, operates on EU servers located in Frankfurt, and is proudly developed in Germany, providing a 14-day free trial that includes 100 complimentary messages for users to explore its capabilities.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
WhatsApp
Amazon
Android
Apple iOS
Flipkart
Google
Instagram
Telegram
Integrations
Facebook Messenger
WhatsApp
Amazon
Android
Apple iOS
Flipkart
Google
Instagram
Telegram
Pricing Details
Free
Free Trial
Free Version
Pricing Details
€9 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OneDirect
Founded
2013
Country
India
Website
onedirect.in/
Vendor Details
Company Name
SendSeven
Country
Germany
Website
sendseven.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
