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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

You get the best of both by combining them with an enhanced analytics experience. With a more reliable model that your entire organization can use, you can find and share the metrics that are important. It takes just minutes to set Omni up and it immediately starts to learn from each query, optimizing performance over the course of time. Our innovative BI auto-builds a model of your query and creates instantly shareable metrics that anyone can use. The user-friendly UX makes it easy for anyone to access, explore, share, and even collaborate with the data they need, regardless of their skill level. Omni can even apply one-off queries directly to the data model, expanding upon and building on your shareable data. Omni is business intelligence that starts with fluid data exploration and evolves to a structured model that allows for the efficient and accurate use of data.

Description

OmniIndex transforms unstructured data, often referred to as "The other 80%," from various silos into a unified and coherent index, allowing for deeper insights. By integrating with all your customer service applications, including voice transcripts, emails, and chatbots, OmniIndex empowers you to derive answers to unasked questions while simultaneously assessing customer sentiment in real-time. This innovative approach enhances the ability to correlate problems with root causes and resolutions, significantly improving the overall customer experience. With access to timely data from reliable sources, organizations can understand their customers' true thoughts and feelings. Moreover, the OmniIndex Data Intelligence Platform effectively indexes and analyzes information from online web forms and chatbots on various platforms, including Facebook Messenger, thereby enabling organizations to gain valuable insights into customer inquiries and operator interactions in real-time. Ultimately, this comprehensive analysis fosters a more agile response to customer needs, ensuring satisfaction and loyalty in an ever-evolving marketplace.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alibaba Cloud Model Studio
DataPostie
Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Workspace
Microsoft 365
Microsoft Power BI
Oracle Cloud Infrastructure
Tableau
nao

Integrations

Alibaba Cloud Model Studio
DataPostie
Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Workspace
Microsoft 365
Microsoft Power BI
Oracle Cloud Infrastructure
Tableau
nao

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Omni

Founded

2022

Country

United States

Website

omni.co

Vendor Details

Company Name

OmniIndex

Country

United States

Website

www.omniindex.io

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives