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Description
CX can be humanized! Increase response rates in VoC and NPS and CX Management programs by engaging and fully customized interactions. surveys, forms, etc.) These touchpoints can become extensions of your brand. OPINATOR allows you to respond to customer feedback, reduce customer effort, drive value at every touchpoint, and take action on it. Predictive, Prescriptive and Text Analytics, Case Management system and role-based dashboards. Create remarkable interactions and convert customers into advocates. OPINATOR can be managed by yourself, but you can also call upon the Customer Success team to help you with your projects. Customers expect delightful and innovative interactions. Combining technology, creativity, deep customer understanding, and technology can deliver these experiences and increase customer engagement. In the next decade, companies will double their CX efforts. Instead of relying on inefficient surveys, engage your customers with personalized UIs.
Description
TOPIX is a versatile software solution that offers a wide array of services tailored to meet various business needs. As your company's requirements evolve, TOPIX can be seamlessly expanded to accommodate growth. The interface is designed for clarity and organization, ensuring that data entry is streamlined and reducing the risk of duplicate information. By providing a comprehensive ecosystem, TOPIX eliminates the necessity for additional standalone applications. Users benefit from an integrated view of their data, allowing for immediate access to all pertinent information. Furthermore, transaction data can be directly transformed into appointments and offers, minimizing the need for departments to re-enter information that is already available. This enhanced visibility simplifies tasks, enabling teams to operate more efficiently, with reduced stress and fewer mistakes. The improvements in time management are evident, leading to an increase in productivity: Our solution optimizes workflow management within your organization. TOPIX is ideal for those seeking software that enhances efficiency and facilitates the automation of their business processes, ultimately driving success. In a rapidly changing business environment, TOPIX stands out as a key ally in achieving operational excellence.
API Access
Has API
API Access
Has API
Integrations
DataSift
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Innology Ventures
Founded
2011
Country
Spain
Website
www.opinator.com
Vendor Details
Company Name
TOPIX Business Software AG
Country
Germany
Website
www.topix.de/de/
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
