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Average Ratings 0 Ratings

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ease
features
design
support

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Description

NextLevel Mediation is an advanced online platform that harnesses the power of Decision Science (DS) and Artificial Intelligence (AI) to improve the process of resolving disputes through the internet. Tailored for mediators, lawyers, and their clients, this platform equips users with tools that allow them to analyze and visualize essential factors such as client priorities, potential litigation hazards, and strategies for negotiation, thereby supporting informed decision-making grounded in data. By transforming subjective inputs into measurable models, it encourages users to move away from purely emotional reactions and towards logical evaluations, fostering a more positive approach to resolving conflicts. The platform caters to diverse types of disputes, such as those arising in workplaces, families, or organizations, and includes functionalities like risk modeling, stakeholder assessment, and visual timelines. Additionally, NextLevel Mediation creates a secure space for private communications and document exchanges, prioritizing user confidentiality and adherence to legal regulations. This innovative solution not only streamlines the mediation process but also empowers users to achieve fairer resolutions.

Description

The WNS-Vuram Card Dispute Management System serves as a comprehensive platform tailored for financial institutions to effectively oversee the complete lifecycle of card disputes, starting from the initial submission to the final resolution and settlement. By consolidating all aspects of dispute management into one streamlined system, it enables organizations to handle chargebacks, representations, write-offs, and fraud investigations with enhanced speed and precision. The system facilitates multichannel dispute intake, empowering customers to initiate disputes through various means such as phone calls, emails, chat, or self-service portals, while ensuring that agents and back-office personnel work within a cohesive workflow. Additionally, CDMS employs intelligent automation techniques to accurately identify dispute reason codes, validate claims, and prioritize cases, which significantly reduces the need for manual intervention and lowers the likelihood of errors. Furthermore, it seamlessly integrates with core banking systems, card networks, and outside data sources, offering a comprehensive view of transactions, customer histories, and potential fraud indicators, thereby enhancing overall decision-making processes. This innovative approach not only streamlines operations but also fosters a more efficient dispute resolution environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365

Integrations

Microsoft 365

Pricing Details

$60 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

NextLevel Mediation

Founded

2017

Country

United States

Website

nextlevelmediation.com

Vendor Details

Company Name

WNS-Vuram

Founded

2011

Country

India

Website

www.vuram.com/plug-n-play-solutions/card-dispute-management-system/

Product Features

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

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