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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Mr. Wolf is a platform designed for automating e-Service Desk operations, enabling the efficient handling of various incidents, tasks, and tickets. It is specifically tailored for teams utilizing tools like JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The initial step involves categorizing tasks into relevant classifications, which is accomplished through an automated machine learning module. Once classified, the tasks designated for automation are executed following predefined processes. These processes are articulated in Python, ensuring straightforward implementation and rapid integration with external systems and services. With over a decade of experience in solution integration, we seamlessly connect with your ERP, CRM, Contact Center, E-Commerce platforms, and more. Our expertise in integration is the driving force behind our solution, allowing us to operate quickly, effectively, and securely, ensuring a smooth workflow for your team. By leveraging our platform, organizations can significantly enhance their operational efficiency.

Description

Time reporting can be performed either through centralized methods or by individual user entry, with options for daily or weekly views. Remote time reporting capabilities are facilitated via Terminal Services (RDP). The system is user-friendly, retaining settings until explicitly cleared, which simplifies the process of entering recurring classifications. It supports the collection and categorization of time spent over various periods, such as daily, weekly, and monthly, and includes functionality for recording and reporting expenses. Users can add comments to each time record, and classification can be done by Job/Task, which integrates seamlessly with the Job Cost Module. Additionally, categorization by Department Code and by Class Level, defined by administrators, allows for specific accounting classifications to be linked to each time record. Users have the ability to recall and review all entries from prior periods, and the Management Console provides a comprehensive overview of the reporting status for all users. The system distinguishes between billable and non-billable hours and also includes features for expense reporting and reimbursement. This comprehensive approach ensures clarity and efficiency in time and expense management across the organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Jira Service Management
Jira Work Management
ServiceNow

Integrations

Jira
Jira Service Management
Jira Work Management
ServiceNow

Pricing Details

$7800 per year
Free Trial
Free Version

Pricing Details

$2500.00/one-time
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BlueSoft

Founded

2017

Country

Poland

Website

bluesoft.com/product/mr-wolf/

Vendor Details

Company Name

AdvanTec Information Systems

Founded

1998

Country

United States

Website

www.advantecis.com/PDFs/Time%20ReportingSA.pdf

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Time and Expense

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

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Alternatives

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