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Description
Mr. Wolf is a platform designed for automating e-Service Desk operations, enabling the efficient handling of various incidents, tasks, and tickets. It is specifically tailored for teams utilizing tools like JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The initial step involves categorizing tasks into relevant classifications, which is accomplished through an automated machine learning module. Once classified, the tasks designated for automation are executed following predefined processes. These processes are articulated in Python, ensuring straightforward implementation and rapid integration with external systems and services. With over a decade of experience in solution integration, we seamlessly connect with your ERP, CRM, Contact Center, E-Commerce platforms, and more. Our expertise in integration is the driving force behind our solution, allowing us to operate quickly, effectively, and securely, ensuring a smooth workflow for your team. By leveraging our platform, organizations can significantly enhance their operational efficiency.
Description
Time reporting can be performed either through centralized methods or by individual user entry, with options for daily or weekly views. Remote time reporting capabilities are facilitated via Terminal Services (RDP). The system is user-friendly, retaining settings until explicitly cleared, which simplifies the process of entering recurring classifications. It supports the collection and categorization of time spent over various periods, such as daily, weekly, and monthly, and includes functionality for recording and reporting expenses. Users can add comments to each time record, and classification can be done by Job/Task, which integrates seamlessly with the Job Cost Module. Additionally, categorization by Department Code and by Class Level, defined by administrators, allows for specific accounting classifications to be linked to each time record. Users have the ability to recall and review all entries from prior periods, and the Management Console provides a comprehensive overview of the reporting status for all users. The system distinguishes between billable and non-billable hours and also includes features for expense reporting and reimbursement. This comprehensive approach ensures clarity and efficiency in time and expense management across the organization.
API Access
Has API
API Access
Has API
Integrations
Jira
Jira Service Management
Jira Work Management
ServiceNow
Integrations
Jira
Jira Service Management
Jira Work Management
ServiceNow
Pricing Details
$7800 per year
Free Trial
Free Version
Pricing Details
$2500.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BlueSoft
Founded
2017
Country
Poland
Website
bluesoft.com/product/mr-wolf/
Vendor Details
Company Name
AdvanTec Information Systems
Founded
1998
Country
United States
Website
www.advantecis.com/PDFs/Time%20ReportingSA.pdf
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Time and Expense
Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project