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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Microsoft Copilot Studio is a powerful and flexible platform designed to help users create, customize, and manage AI-driven agents tailored to meet diverse business needs. Combining the simplicity of low-code development with the advanced capabilities of generative AI, the platform enables users to design intelligent agents that can access and utilize internal knowledge bases, perform complex actions through a wide range of data connectors, and operate autonomously to streamline processes and improve productivity. These AI agents can be seamlessly integrated into existing workflows and deployed across various channels, including Microsoft 365 applications, internal websites, and mobile apps, ensuring they adapt to the unique operational environments of any organization. Furthermore, Copilot Studio includes a robust suite of governance and management tools, allowing IT teams to maintain centralized control over agent usage, monitor performance with detailed analytics, and enforce security policies. This combination of ease of use, advanced functionality, and comprehensive governance makes Microsoft Copilot Studio an invaluable tool for organizations looking to leverage AI to transform their business operations.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aisera
Boost.ai
CallMiner Eureka
Five9
GPT-5.1 Pro
GPT-5.4
GPT-5.4 Pro
Hume AI
IBM Watson
Invoca
LivePerson
Microsoft 365 Copilot Analyst
Microsoft Power Automate
Qualtrics XM Platform
Replicant
Salesforce Agentforce Service
ServiceNow
Verint CX Automation
Vonage Business
Yellow.ai

Integrations

Aisera
Boost.ai
CallMiner Eureka
Five9
GPT-5.1 Pro
GPT-5.4
GPT-5.4 Pro
Hume AI
IBM Watson
Invoca
LivePerson
Microsoft 365 Copilot Analyst
Microsoft Power Automate
Qualtrics XM Platform
Replicant
Salesforce Agentforce Service
ServiceNow
Verint CX Automation
Vonage Business
Yellow.ai

Pricing Details

$200 per month
Free Trial
Free Version

Pricing Details

$0.0060 per agent minutes
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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