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Description
Fractional Ownership & Timeshare Management Platform
Merlin is purpose-built for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic hotel PMS platforms, Merlin handles the operational complexity of fractional ownership natively.
Key Capabilities:
• Fractional Allocation: Points systems, banking/borrowing, fixed/floating weeks, and split-week logic.
• Owner Management: Centralized profiles, usage rights enforcement, and multi-tier ownership structures.
• Reservation Engine: Owner self-service booking portal, rental guest management, and inventory distribution.
• HOA Billing: Automated maintenance fee calculations, owner statements, and payment reconciliation.
• Owner Portal: Self-service reservations, account access, and document management.
Description
Owner relations delivers comprehensive software solutions for condo hotels, fractional hotels, residence clubs, timeshare resorts, HOAs, and property management firms, including owner accounting and owner portal software. Our owner portal solution enables you to share vital information through a personalized, secure website that reflects your brand. You will experience immediate advantages such as a reduction in phone inquiries, lower mailing expenses, and heightened owner satisfaction. Owners will value the convenience of easily accessing their accounting statements online, downloading necessary documents, and effortlessly submitting reservation requests or inquiries. In the ever-evolving vacation ownership real estate landscape, it is crucial to have a Condo Hotel Software/Owner Accounting solution tailored to your specific needs, ensuring that your owners receive precise financial statements in a timely manner. This enhanced transparency not only fosters trust but also strengthens the overall relationship between owners and property management.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Merlin Software
Founded
2006
Country
Global
Website
easymerlin.com
Vendor Details
Company Name
Owner Relations
Founded
1993
Country
Canada
Website
www.ownerrelations.com
Product Features
Timeshare
Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental