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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We assist credit unions in crafting standout member experiences by gathering Voice of Member feedback and utilizing a robust, specialized analytics platform tailored to the industry. This solution provides a comprehensive overview of every key metric related to member experience, accessible to all stakeholders in a single location. We deliver insights in real-time, across all channels, every day. MemberXP is designed to evaluate each touchpoint of a member's journey, from initial enrollment in the credit union to securing loans and utilizing mobile applications, ensuring that we ask the right questions to identify both the positive and negative aspects of each unique member path. Rather than relying on a single feedback source or juggling multiple vendors, MemberXP empowers you to gather member insights wherever and whenever they prefer to engage, whether that be online, via mobile, over the phone, on tablets, and more. With our solution specifically crafted for retail finance, our proprietary analytics provide critical answers to questions unique to credit unions. Additionally, MemberXP's specialized alerts and tracking capabilities are instrumental in fostering member loyalty, ensuring that your credit union can continually adapt to meet the evolving needs of its members. By leveraging these insights, credit unions can enhance their service offerings and build stronger relationships with their members.

Description

For too long, anti-labor entities have utilized their influence to suppress the voices of the workforce. Now is the moment for us to come together and ensure our message resonates! Our strength is amplified when we harness our collective voice to fortify unions—through active engagement, connection, and solidarity in communication. The challenges facing workers who wish to unionize are significant, yet union leaders and members can utilize the capabilities of UnionTrack ENGAGE to efficiently organize information and enhance communication. Our adversaries are attempting to stifle our movement, aiming to extinguish the life of labor by pushing for restrictions like the elimination of payroll dues deductions, which would impede unions in their mission to advocate for their members. Currently, 27 states have implemented some variant of "Right to Work" legislation. With the support of a new pro-union administration, the forthcoming Pro Act bill, if enacted, could potentially abolish these restrictive laws, providing a vital resurgence to union efforts and empowering workers across the nation. It's crucial that we remain vigilant and proactive in this fight for our rights.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook
Microsoft PowerPoint
X (Twitter)
Yelp

Integrations

Facebook
Microsoft PowerPoint
X (Twitter)
Yelp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$400 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MemberXP

Country

United States

Website

www.memberxp.com

Vendor Details

Company Name

UnionTrack

Founded

2014

Country

United States

Website

www.uniontrack.com

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Association Management

Chapter Management
Committee Management
Dues Management
Election Management
Email Marketing
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Communities
Member Directory
Member Portal
Membership Management
Website Management

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