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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Introducing a robotic companion designed specifically for your organization's chat platform, Lita is a Ruby-based chatbot that seamlessly integrates with your preferred messaging service to enhance productivity while ensuring enjoyment. By transforming mundane, labor-intensive, and error-prone activities into straightforward commands, Lita allows users to engage with business processes through a chat-driven interface, fostering transparency and constant awareness among team members. Interacting with this friendly robot cultivates connections and nurtures a vibrant community atmosphere. Built on Ruby—a versatile and user-friendly programming language—Lita is freely accessible, with its source code hosted on GitHub for anyone to explore. Users can easily install various existing plugins or create their own to expand Lita's functionality, ensuring it meets the unique needs of any organization. Embracing Lita not only streamlines operations but also adds a layer of enjoyment to the workplace.

Description

Customer support software consolidates all your communication methods into a single, robust inbox. Enhance teamwork, automate interactions, and provide exceptional customer service all from one location. Resolve all your issues using just one streamlined inbox. Outstanding customer experiences begin with seamless communication. Elevate your productivity by merging all channels, fostering team collaboration, and establishing efficient workflows—all contained within one well-organized inbox. Gone are the days of toggling between screens and logging into various inboxes. Trengo seamlessly combines your preferred communication platforms into one centralized inbox. Whether it's email, WhatsApp, voice calls, or our proprietary live chat feature, all your communication streams are unified in one place. In Trengo, you can effortlessly direct conversations to the appropriate team member or user. By @tagging a colleague, you can add internal notes and collaborate effectively to address challenges. With a simple click, you can transition to your team chat for individual or group discussions, ensuring that our powerful live chat solution is always ready to deliver. This integration not only simplifies communication but also enhances overall team efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger
Slack
X (Twitter)
Asana
Idobata
Instagram
Lightspeed eCommerce
Magento
Microsoft Outlook
Pipedrive
ReturnGO
Telegram
Tox
Trello
Voxloud
WeChat
WhatsApp
WooCommerce
Zapier
tradeit

Integrations

Facebook Messenger
Slack
X (Twitter)
Asana
Idobata
Instagram
Lightspeed eCommerce
Magento
Microsoft Outlook
Pipedrive
ReturnGO
Telegram
Tox
Trello
Voxloud
WeChat
WhatsApp
WooCommerce
Zapier
tradeit

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$22 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lita

Website

github.com/litaio/lita

Vendor Details

Company Name

Trengo

Founded

2015

Country

Netherlands

Website

trengo.com

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Alternatives

Ruby Reviews

Ruby

Ruby Language

Alternatives

Hubot Reviews

Hubot

GitHub
Chative Reviews

Chative

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