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Description
The JSU Automation Suite for Jira Workflows is a user-friendly, no-code automation tool that empowers teams to create, oversee, and tailor workflow rules and automations without needing any programming skills. Compatible with Jira Cloud, Server, and Data Center, JSU features a straightforward drag-and-drop rule builder alongside a Universal Rule Builder, which allows administrators to set conditions, validators, and post-functions to manage transitions and automate routine tasks within Jira’s workflow engine. This functionality aids in optimizing processes such as issue transitions, notifications, field changes, approvals, escalations, and managing linked issues. Furthermore, it facilitates unlimited automation executions, effectively eliminating the restrictions typically imposed by native Jira plans, thus enabling teams to enhance their automation capabilities irrespective of their Jira subscription. Users benefit from the ability to view and manage all saved workflow rules easily, monitor execution logs for troubleshooting, and ensure data governance by controlling issue movement. With its comprehensive features, JSU not only simplifies workflow management but also enhances team productivity and efficiency.
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
API Access
Has API
API Access
Has API
Integrations
Jira
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
monday.com
Integrations
Jira
Amazon Web Services (AWS)
Atlassian Clover
Jira Service Management
Microsoft 365
monday.com
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Appfire
Founded
2005
Country
United States
Website
appfire.com/products/jsu
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management