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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Quickly identify any new or unfamiliar devices accessing your network with Ivanti Neurons for Discovery, which provides precise and actionable asset details within minutes. You can track which users and devices are connecting to your network, the timing of these connections, and the software installed on those endpoints. Enjoy real-time visibility through both active and passive scanning methods, along with integration from third-party connectors. Gain valuable insights with a standardized inventory of hardware and software, while software usage data is seamlessly integrated into configuration management and asset management systems, complemented by thorough service maps. As a certified inventory management partner of Google, Ivanti Neurons for Discovery allows for the import and alignment of Google OS devices from Google Workspace using the Google Chrome Enterprise connector, ensuring that customers maintain a comprehensive view of their assets irrespective of their unified endpoint management solutions. This capability not only enhances asset visibility but also streamlines the management process across varied platforms.

Description

Ivanti Neurons for ITSM is a cutting-edge, enterprise-level platform designed for IT service management that streamlines workflows and removes manual tasks to provide quicker and more reliable service results. It is constructed upon industry standards and adheres to eleven certified best practices, integrating no-code, drag-and-drop features alongside AI-enhanced chatbots and self-service portals to significantly enhance the user experience and speed up resolution times. Among its notable features are comprehensive incident and request management, proactive automation services that allow for workflow design and modification without coding, thorough visibility of hardware and software assets, role-specific dashboards with analytics for insightful decision-making, and user-friendly mobile interfaces for both staff and end users. Additionally, it offers flexible deployment options, including on-premises, cloud, or hybrid solutions, ensuring adaptability to various environments. A maturity model is also included to facilitate progression from basic ticketing to advanced "shift-left" automation and AI-driven remediation, complemented by a versatile bot library that enhances functionality. Overall, this platform represents a significant advancement in IT service management technology.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Ivanti
Google Chrome
Google Cloud Platform
Google Workspace
Ivanti Neurons

Integrations

Ivanti
Google Chrome
Google Cloud Platform
Google Workspace
Ivanti Neurons

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ivanti

Country

United States

Website

www.ivanti.com/products/ivanti-neurons-discovery

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/ivanti-neurons-itsm

Product Features

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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