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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ipSCAPE delivers cutting-edge cloud-based technology for enhancing customer experience, boasting an array of features that are both scalable and easily integrated. Its user interface is sleek, contemporary, and user-friendly, allowing for seamless campaign creation and real-time reporting to keep track of customer service and sales activities. Developed in Australia, ipSCAPE supports the multi-channel communication needs of prominent businesses, large enterprises, and governmental organizations. Since all communication channels are built directly into the ipSCAPE platform, users can avoid the hassle of intricate integrations or high-cost add-ons. The platform provides various communication options including voice calls, emails, web chats, and SMS, enabling businesses to meet their customers' preferred communication methods and foster outstanding interactions. Additionally, sophisticated dialing and lead management tools are included to enhance contact center efficiency and increase sales conversion rates. By utilizing such a comprehensive system, businesses can ensure they remain competitive in a rapidly evolving market.

Description

Mitel's OpenScape Session Border Controller (SBC) is a highly adaptable solution that offers extensive SIP interoperability, sophisticated media management, and strong security features. Tailored for VoIP infrastructures, this controller efficiently terminates SIP sessions on the WAN side, which helps ensure that traffic comes from verified sources while also scrutinizing SIP and media packets for any protocol discrepancies or irregularities. The OpenScape SBC actively regulates firewall "pin holes" for RTP and SRTP media streams. Its compatibility extends to Mitel’s MiVoice Business, MiVoice MX-ONE, and MiVoice 5000, in addition to OpenScape Voice, OpenScape 4000, and OpenScape Business, making it a versatile choice for organizations of all sizes. This solution accommodates various deployment methods, including virtualized software for VMware ESXi, and is set to support commercial off-the-shelf hardware like Lenovo servers in the near future, alongside a gateway option featuring Kontron servers. As such, it provides organizations with the flexibility to choose the most suitable infrastructure for their specific requirements.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

EquipmentCloud
Lenovo ThinkSystem Rack Servers
MiVoice Business
Microsoft Teams
Unify OpenScape
VMware ESXi
Wildix

Integrations

EquipmentCloud
Lenovo ThinkSystem Rack Servers
MiVoice Business
Microsoft Teams
Unify OpenScape
VMware ESXi
Wildix

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

IpSCAPE

Founded

2005

Country

Australia

Website

www.ipscape.com.au

Vendor Details

Company Name

Mitel

Founded

1972

Country

Canada

Website

www.mitel.com/products/openscape-session-border-controller

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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