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Description
Enhancing the guest experience involves effective communication before, during, and after their stay. The Instio GEM automated communication platform facilitates this interaction by ensuring timely messages are sent to guests automatically, significantly improving their overall experience. By bridging the gap between operations teams and guests through SMS, email, and in-app messaging, the platform streamlines communication. You can design automated messages to manage routine interactions that usually consume much of your time, and these will be dispatched based on the triggers you establish. Additionally, you can automate communications for tasks like check-in and check-out instructions, as well as special wishes for birthdays or anniversaries, along with sequences for follow-up messages, including requests for reviews, which ultimately minimizes the need for manual engagement. This comprehensive approach not only increases efficiency but also fosters a more personalized experience for each guest.
Description
Managing a hotel can often feel overwhelming, but to alleviate the burdens associated with shift transitions, neglected checklists, and unfinished tasks, along with maintenance issues, RunShiftRun emerges as the essential software you need! This innovative cloud-based solution addresses those irritating challenges that can result in disengaged employees and significant waste of both time and resources. With RunShiftRun, your guests can conveniently download our dedicated app to engage with your staff and various departments whenever they need assistance. They will have the ability to request services, share feedback, and much more, enhancing their overall experience. Effective observation is crucial for identifying and resolving issues promptly. By replacing outdated communication tools like handwritten logs, scattered sticky notes, and walkie-talkies, RunShiftRun introduces a social platform that documents communication, fostering greater accountability and operational efficiency. Additionally, this modern approach ensures that everyone is on the same page, which ultimately leads to a smoother hotel management experience.
API Access
Has API
API Access
Has API
Integrations
FLEXIPASS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Instio
Founded
2015
Country
India
Website
instio.co/guest-messaging/
Vendor Details
Company Name
RunShiftRun
Founded
2016
Country
United States
Website
runshiftrun.com
Product Features
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
