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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance the effectiveness of two-way communication to ensure organizational excellence in the field by utilizing the innovative Walkie Talkie app, which offers user-friendly features such as easy integration of mobile contacts. The app enables voice exchanges that are three times quicker than standard mobile conversations while maintaining the highest level of privacy. In addition to voice messages, team members can also share text, photos, videos, GIFs, and even their location, allowing for a comprehensive communication experience. InnoMaint PTT guarantees secure digital information transfer and is particularly dependable for urgent communications. With the inclusion of an RSS feed tailored to your industry, users can keep track of recent developments, ensuring that no important innovations are overlooked. The app significantly reduces response times, as voice messages can be easily sent by simply pressing a button. Furthermore, your service engineers have the opportunity to evaluate new news feeds, providing valuable insights into the sentiments of your workforce. This combination of features not only fosters collaboration but also empowers teams to stay informed and connected efficiently.

Description

The CX Hub is an innovative cloud platform that aims to enhance the connection between enterprises and their customers, delivering a next-generation customer experience. This platform empowers organizations to create a seamless and transformative customer interaction through various means, including voice calls, voice assistants, and popular messaging channels, by integrating the traditionally separate realms of Contact Centers and CRM with advanced features like messaging, AI, journey analytics, and data insights. With contact center messaging capabilities, Voice Agents can instantly recognize a mobile caller and send them relevant information during the conversation, while also having access to a comprehensive history of all communications with that number. Additionally, Chat Agents can utilize their designated toll or toll-free numbers to engage with clients through SMS or MMS, providing a versatile communication method. Furthermore, customers are given the flexibility to bypass hold times and shift from a voice conversation to messaging, enhancing their overall experience. This dual approach not only streamlines communication but also increases customer satisfaction by catering to their preferences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

Integrations

Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

InnoMaint

Founded

2017

Country

India

Website

www.innomaint.com/innotalk/walkie-talkie-team-collaboration-tool/

Vendor Details

Company Name

WEBTEXT

Founded

2007

Country

Ireland

Website

webtext.com

Product Features

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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