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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ID R&D is revolutionizing user authentication through advanced AI and biometric science, creating a seamless and highly secure experience. Their technology not only enhances security but also simplifies the process, making it remarkably easy for users. By leveraging extensive research in biometrics alongside cutting-edge AI innovations, ID R&D has developed award-winning software for voice, facial, and behavioral biometric authentication. Their mission is clear: to ensure that authentication is both frictionless and secure. The technology is versatile, functioning effectively across digital platforms, traditional interaction channels, IoT devices, and embedded hardware. Moreover, their voice verification software can accurately identify fraudulent attempts involving recordings or synthesized voices. They have also introduced the world's first completely passive facial liveness detection software, rigorously tested by iBeta and compliant with ISO 30107-3 standards. Continuous verification is achieved through methods such as keystroke detection, enhancing security for web and mobile users alike. ID R&D is setting a new standard in the authentication landscape.

Description

Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX
IDLive Face
IDVoice

Integrations

Genesys Cloud CX
IDLive Face
IDVoice

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ID R&D

Country

United States

Website

www.idrnd.ai

Vendor Details

Company Name

Genesys

Founded

1990

Country

United States

Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Product Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

Alternatives

Alternatives

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