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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Eliminate the frustration of phone tag and dedicate more time to your patients with our comprehensive clinical communication and coordination platform, designed to be fully compliant for your entire team. This tool integrates clinical messaging, a self-service switchboard, escalations, and on-call management, embodying the best aspects of instant messaging while adhering to HIPAA regulations tailored specifically for healthcare workflows. You can establish escalation protocols that automatically alert other providers if messages are not acknowledged within a set timeframe, thus enhancing responsiveness. Forget about juggling the team pager; our platform allows messages and callback numbers to be delivered directly to the on-call provider's smartphone for convenience. Additionally, you can create, manage, and delegate tasks to yourself and your colleagues effectively, with options to set reminders and due dates to ensure no important details are overlooked. Navigating change management in healthcare can be challenging, but with Hypercare, you will have the support necessary to facilitate a successful transition and make a significant, lasting impact within your organization. This innovative approach not only streamlines communication but also fosters a collaborative environment that enhances patient care.

Description

Squid Alerts utilizes on-call schedules and escalation protocols to ensure that alerts are directed to the appropriate individual via SMS, voice calls, email, and push notifications. Notifications from various systems reach your team through channels such as email, API integrations, or voicemail messages. Both managers and team members can be included, and features like flood protection, shared phone numbers for direct routing to on-call personnel, and additional integrations are also available. Team leaders have the ability to establish alert routing criteria and escalation pathways. Upon receiving an alert, the routing criteria dictate whether to initiate an incident, pass the alert along, or disregard it altogether. The escalation pathways outline who is notified, by what means, and the timing of these notifications. On-call calendars can be tailored to include both primary and secondary on-call personnel. We can either handle your on-call management automatically or help you create personalized schedules. Furthermore, you can receive reminders if you forget to modify your on-call calendar, ensuring that no critical updates are missed. This comprehensive approach simplifies alert management and enhances team responsiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

LogicMonitor
New Relic
Site24x7
Slack
Splunk AppDynamics

Integrations

LogicMonitor
New Relic
Site24x7
Slack
Splunk AppDynamics

Pricing Details

$7 per user per month
Free Trial
Free Version

Pricing Details

$72 per Month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hypercare

Country

Canada

Website

www.hypercare.com

Vendor Details

Company Name

Squid Alerts

Founded

2017

Country

United States

Website

www.squidalerts.com

Product Features

HIPAA Compliance

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Product Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Alternatives

Alternatives