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features
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support

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Description

HxGN EAM, previously known as Infor EAM, is a premier SaaS-based asset management platform developed by Hexagon, designed to facilitate asset tracking, enhance maintenance processes, and empower businesses across various sectors to achieve optimal operational performance. The inclusion of native mobile applications greatly enhances the efficiency of field operations, allowing teams to dedicate their efforts to more strategic projects. Since the adoption of Infor EAM over 15 years ago, First Transit has consistently managed to lower its parts expenses by an average of 3-4% annually. The organization is actively pursuing a transition towards a paperless system by migrating its extensive engineering and maintenance functions to the Infor EAM Mobile platform. By utilizing HxGN EAM, users gain access to a comprehensive suite of tools essential for addressing critical asset performance issues. Leveraging its cloud-native architecture, the platform boasts a robust asset data framework, device-independent work orders enriched with barcoding capabilities, and integration with GIS (Geographic Information Systems) or BIM (Building Information Modeling), all of which contribute significantly to improving operational workflows. The adaptability and features of HxGN EAM make it a vital resource for organizations striving to enhance their asset management strategies.

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Infor LX
A3 EDI
ADP Enterprise HR
ADP Learning Management
Ariane Systems
BluJay Augmented Global Trade
CompuFACT
DigitalGuest
FortnaWES
Fuuz
Juyo Analytics
Kodiak Hub
Learnsoft
OnScreen
Service Greeni
StarfishETL
Sugar Market
Sunflower Lab IDP
Syniti Knowledge Platform
iTAC.MES.Suite

Integrations

Infor LX
A3 EDI
ADP Enterprise HR
ADP Learning Management
Ariane Systems
BluJay Augmented Global Trade
CompuFACT
DigitalGuest
FortnaWES
Fuuz
Juyo Analytics
Kodiak Hub
Learnsoft
OnScreen
Service Greeni
StarfishETL
Sugar Market
Sunflower Lab IDP
Syniti Knowledge Platform
iTAC.MES.Suite

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hexagon AB

Founded

1992

Country

Sweden

Website

eam.hexagon.com/products

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Product Features

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

EAM

CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management

Fixed Asset Management

Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Tax Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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