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Average Ratings 0 Ratings
Description
Founded in 2011, Hvantage specializes in offering a wide range of technology and operational services. The company boasts a dedicated team of over 200 skilled technologists, operational associates, and leaders who cater to client needs through web, mobile, enterprise, data solutions, and operational support. With its headquarters in Los Angeles, USA, Hvantage also maintains an offshore development center in Indore, India. As a proud member of the esteemed DCNPL Group, which is involved in the high technology sector, Hvantage Technologies Inc. is committed to delivering outstanding software solutions and support services through an effective onsite and offshore engagement approach. Our team collectively holds decades of experience in outsourcing and offshoring, ensuring high-quality service delivery. The culture at Hvantage is centered around quality, customer satisfaction, and collaboration, fostering an environment where employees are encouraged to create value and seize opportunities for personal and professional growth. This commitment to innovation and excellence is what sets Hvantage apart in the competitive technology landscape.
Description
An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.
API Access
Has API
API Access
Has API
Integrations
Avaya Cloud Office
Cisco CX Cloud
Genesys Cloud CX
Google Meet
Microsoft Teams
Zoom
Integrations
Avaya Cloud Office
Cisco CX Cloud
Genesys Cloud CX
Google Meet
Microsoft Teams
Zoom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hvantage Technologies
Founded
2011
Country
United States
Website
www.hvantagetechnologies.com
Vendor Details
Company Name
Tomato.ai
Country
United States
Website
tomato.ai/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management