Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To enhance customer experience management and execute a successful action plan, it is crucial to assess various communication channels such as calls, emails, and chats while gathering satisfaction data throughout both the client and employee journeys. This process involves defining and implementing specific action plans based on the gathered insights. For decision-makers and service providers, evaluating the quality of customer relationships ranks among the highest priorities. Hubicus presents a comprehensive SaaS solution that incorporates three interconnected strategies: Quality Monitoring, which involves compliance assessments of processes; Feedback Management, which focuses on multi-channel surveys; and Skills Development, including knowledge quizzes and the management of employee competencies. The Quality Monitoring feature allows users to establish personalized criteria and evaluation frameworks, select the specific interactions they wish to assess, and subsequently analyze and disseminate findings. With an extensive array of advanced features, Hubicus Quality Monitoring supports an unlimited number of criteria, ensuring tailored assessments that address various needs. The continuous improvement of customer experience hinges on the insightful analysis provided through these tools.
Description
Inspeech is an advanced speech analytics platform powered by AI, specifically tailored for contact centers, that thoroughly analyzes every customer interaction across both voice and digital mediums to enhance service quality and produce valuable business insights. It utilizes artificial intelligence that has been trained on vast amounts of actual customer experience data, allowing it to understand conversations in over 20 languages and process inputs from various channels, including phone calls, chat, WhatsApp, email, and social media. Featuring a robust speech-to-text technology, it can transcribe extensive call volumes in real time, which helps organizations swiftly uncover trends, opportunities, and potential areas needing improvement. Users have the flexibility to customize the evaluation criteria for quality by specifying particular concepts, keywords, or behaviors they wish to monitor, ensuring that the analysis aligns with both business goals and compliance standards. Additionally, Inspeech offers real-time monitoring functionalities that assess agent performance through a variety of metrics, thereby promoting continuous enhancement of service delivery. This comprehensive approach not only supports informed decision-making but also fosters a culture of accountability within teams.
API Access
Has API
API Access
Has API
Integrations
Inagent
Inconcert
Inconnect
Infunnel
Inteam
WhatsApp
Pricing Details
$200 per user, per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hubicus
Founded
2007
Country
France
Website
www.hubicus.com
Vendor Details
Company Name
Inconcert
Founded
2001
Country
Spain
Website
www.inconcertcx.com/en/products/inspeech
Product Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback