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Description
Mobile users don't want to leave their app when they need help. We offer quick and easy in-app support that's designed for mobile apps and is always on. Modern app users prefer messaging to phone support and email. We created an in-app chat interface that is easy to use and always available. Our bots can automatically resolve common issues and provide support details to agents, so users don't have to do it again. App-first support for apps-first companies. We created the best mobile, app-first customer support solution in the world. Join us in eliminating bad customer service from the world.
Description
Thankful's AI agent is trained and tailored to your business. It works seamlessly within your existing helpdesk and can resolve large volumes of customer questions via email, chat, SMS and in-app channels. Thankful's AI agent is able to understand, connect with, solve, personalize and inform. It's able to deliver a human-like service experience, but with machine-like speed, expertise, and scale. Thankful's agent assistance provides AI intuition for human support staff. It saves them time and effort by collecting all relevant information and suggesting next steps. Every customer problem can be solved by the brand using real-time data, reports, and alerts.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Zendesk
Blotout
Boostopia
Echo AI
Facebook
Gladly
Gmail
Google Calendar
IBM Cloud
Integrations
Salesforce
Zendesk
Blotout
Boostopia
Echo AI
Facebook
Gladly
Gmail
Google Calendar
IBM Cloud
Pricing Details
$150.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helpshift
Founded
2011
Country
United States
Website
www.helpshift.com
Vendor Details
Company Name
Thankful
Founded
2018
Country
United States
Website
www.thankful.ai/product
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
