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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The GDPR Compliance application designed for Zendesk facilitates the deletion, anonymization, and retrieval of customer data within Zendesk environments. It boasts an array of essential features, including the capability to efficiently process thousands of tickets and contacts simultaneously, as well as the ability to merge user, ticket, and organizational data into comprehensive lists. Users can generate specific ticket and contact lists for mass processing, ensuring compliance by allowing for the deletion of personal data belonging to users or organizations. Additionally, the app ensures the confidentiality of sensitive information while providing options to compile and download data in CSV format. Users have the flexibility to edit information either individually or in bulk, while sensitive details like credit card numbers and phone numbers can be completely anonymized. The application also offers automation setup and scheduling for various processes, allows users to review statistics, and features an intuitive interface for ease of use. Furthermore, agents can submit requests for data processing, with permissions granted to them for executing these tasks, and it includes configurable options for tag anonymization within tickets. Overall, this app streamlines GDPR compliance efforts for organizations utilizing Zendesk.

Description

It addresses the needs for data compliance and safeguards against data loss for both businesses and individuals, targeting files that are distributed across various hard drives. It operates seamlessly on local drives, shared drives, and cloud storage options. With the introduction of Confidential 1.2.31, we have integrated regular expression-based searches with content searches from Confidential 1.2, allowing you to command Confidential to "scan my disks and automatically label any data resembling a credit card number, email address, invoice number, names from a specific list, or any other pattern defined by a regular expression." This capability can significantly aid in achieving GDPR compliance for unstructured data; once you've removed customer information from your databases, this tool will assist in locating any remnants of your customers' data across all files stored on your local and shared drives, making it an invaluable asset for data management. Additionally, the enhanced search functionality ensures that no sensitive information slips through the cracks, fortifying your organization’s commitment to data privacy and protection.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

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Integrations

Azure Marketplace
Zendesk

Integrations

Azure Marketplace
Zendesk

Pricing Details

$41.70 organization/per month
Free Trial
Free Version

Pricing Details

$40.00/year/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Tag Forge

Founded

2009

Country

Denmark

Website

www.confidential.tech/

Product Features

GDPR Compliance

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Product Features

GDPR Compliance

Access Control
Consent Management
Data Mapping
Incident Management
PIA / DPIA
Policy Management
Risk Management
Sensitive Data Identification

Alternatives

Alternatives