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Description
Effortlessly keep tabs on email activity with Email Tracking for Zendesk.
This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates.
In addition, the system allows for tracking link clicks within Zendesk emails.
To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.
Description
Utilize the appropriate email strategies at optimal moments to expedite deal closures by tenfold. With the Mailcastr extension, you can conveniently monitor emails directly from your preferred browser, whether you use Gmail or Gsuite. Receive immediate notifications in real-time to remain engaged with your email interactions. You will gain access to comprehensive reports detailing the activity related to links, devices, and IP addresses associated with the email openings. Mailcastr employs the well-established transparent pixel method, a technique long utilized within the email industry. When you dispatch an email through Mailcastr, an invisible pixel is included in your correspondence. As soon as the recipient's email application retrieves the image, Mailcastr’s server logs this as an opened message. Ensure you've installed the Mailcastr Chrome extension on your Desktop or PC. After composing or forwarding an email, you will notice the Mailcastr send button positioned right below the standard Gmail send button. Once you've sent the email, you can track it on our dashboard, where it will appear with a single tick indicating it has been sent. This efficient tracking allows you to manage your email communications effectively, enhancing your overall productivity.
API Access
Has API
API Access
Has API
Screenshots View All
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Pricing Details
$2/agent/month
Free Trial
Free Version
Pricing Details
$4.90 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Mailcastr
Founded
2016
Country
India
Website
mailcastr.com
Product Features
Email Tracking
A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management
Product Features
Email Tracking
A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management
