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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Gravis AI is a cutting-edge ERP solution designed specifically for service businesses. Gravis AI automates, optimizes, and provides unparalleled insight and efficiency by leveraging cutting-edge artificial intelligent. Gravis AI's AI-driven workforce analysis and intelligent data management empowers you to streamline your scheduling, improve customer relations, make data-driven decision with ease, and enhance customer relationships. Main Offerings: AI Workforce via Agent hub: Automate tasks, manage operations and automate them with AI agents that work around the clock. - Intelligent Data Analysis : Gain real-time insights from employee and customer data, and perform predictive analytics. Virtual Business Assistant : Receive expert advice about resource management, operational efficiency and customer insights. Also, receive expert advice on employee productivity, financial management, and employee productivity.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

XTEL AI
Triple Point S&OP

Integrations

XTEL AI
Triple Point S&OP

Pricing Details

$9/month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Gravis AI

Founded

2023

Country

Singapore

Website

gravis-ai.com

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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