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Description
Grasp seamlessly integrates various communication channels to weave a cohesive narrative from all your interactions with customers. This approach empowers you to take charge of your customer service experience. Whether through email, phone calls, chat, or social media, you're more reachable than ever before, fostering a stronger connection with your clientele. However, maintaining oversight is crucial. Grasp organizes every interaction into a unified timeline, ensuring you seize every opportunity for meaningful dialogue. By consolidating your customer engagement moments into a straightforward timeline, you maintain a clear view of relationships, allowing your support team to address issues directly and effectively. Achieving first-contact resolution consistently is now within reach. Take the initiative to engage proactively with customers about their inquiries—that's how you enhance satisfaction. We assist you in identifying and articulating your customers' needs clearly. Grasp thrives on a foundation of positive energy, an experience palpable in our collaboration. Your customers will undoubtedly sense this uplifting approach every time they reach out to you, reinforcing their loyalty to your brand. In this way, Grasp not only facilitates communication but also transforms customer interactions into lasting relationships.
Description
Are you looking for focused feedback? Our Forum provides an organized platform for your customers to engage with you and each other in a constructive manner. According to our analytics, this approach can significantly enhance customer involvement, gather valuable insights, streamline your operations, and boost your brand visibility. Monitor customer discussions effectively by transforming them into support tickets. All incoming emails can also be converted into tickets, allowing you to prioritize, categorize, and assign them to the appropriate team members. Store your solutions, alternative approaches, and best practices in your Treasure Box for easy sharing and for addressing recurring issues. This will aid your support team in improving response times and overall efficiency. Every customer deserves your focus and attention. With Live Chat, you'll be positioned to assist customers right when they need it most, fostering their loyalty and turning them into dedicated patrons. Additionally, by facilitating quick resolutions, you can create a more satisfying experience that keeps customers returning.
API Access
Has API
API Access
Has API
Integrations
Facebook
WordPress
Constant Contact Lead Gen & CRM
Drupal
Facebook Messenger
Google Analytics
Instagram
Magento
Slack
Stackreaction
Integrations
Facebook
WordPress
Constant Contact Lead Gen & CRM
Drupal
Facebook Messenger
Google Analytics
Instagram
Magento
Slack
Stackreaction
Pricing Details
€29 per user per month
Free Trial
Free Version
Pricing Details
$15 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Grasp
Founded
2011
Country
Netherlands
Website
www.getgrasp.com
Vendor Details
Company Name
UserEcho
Country
United States
Website
userecho.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
