Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
The Smart Factory Platform developed by msg Plaut functions as an IT marketplace that delivers digital solutions in the form of Software as a Service (SaaS) specifically tailored for production and logistics sectors. This platform empowers businesses to make efficient use of various applications through a modular approach, enabling them to subscribe to specific apps according to their immediate requirements while keeping their production processes modernized. Among its notable advantages are the low effort needed for implementing digital lean manufacturing practices, exceptional adaptability, improved transparency in manufacturing operations, faster product launch times, decreased error rates, and enhanced overall system performance. Additionally, the Smart Factory Platform acts as a foundational model for digital manufacturing architecture, promoting ongoing development and a data-driven approach to production. It encompasses more than 15 distinct digital manufacturing use cases, such as predictive quality assurance, value flow analysis, and AI-driven employee development and scheduling. By allowing for the swift integration of AI-driven applications, the platform not only boosts transparency but also offers remarkable flexibility, making it an invaluable resource for modern manufacturing enterprises. The continuous evolution of its features ensures that companies remain competitive in an ever-changing market landscape.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
msg
Founded
1946
Country
Germany
Website
www.msg-plaut.com/software-development/smart-factory-platform
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management