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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.

Description

Seamless OS, developed by Telness Tech, is an innovative cloud-based BSS/OSS telecom platform that simplifies the complexities traditionally associated with telecommunications by integrating core functions such as billing, customer operations, service activation, and network-agnostic management into a single, automated system aimed at facilitating rapid digital-first mobile service deployment. This platform empowers businesses to create their own branded mobile operations with features that accommodate both prepaid and postpaid offerings, eSIM and travel eSIM solutions, mobile applications, payment processing, regulatory billing and taxation, as well as comprehensive management of the subscriber lifecycle through modular APIs and webhook integrations. Furthermore, its built-in artificial intelligence and agentic functionalities streamline workflows, enhance customer support, and automate operational processes, all of which significantly lower overhead costs and ensure that services are prepared for the future landscape dominated by AI technologies. The flexible, modular design of the platform also allows operators to customize, bundle, and promote various products including data packages, devices, and additional value-added services, making it a versatile choice for modern telecommunication needs. As a result, Seamless OS not only optimizes operational efficiency but also positions telecom providers to better respond to market demands and consumer preferences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com/retail-quality-management-system/

Vendor Details

Company Name

Telness Tech

Founded

2020

Country

Sweden

Website

telnesstech.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

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