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Description
Gemini Audio comprises a suite of sophisticated real-time audio models built on the innovative Gemini architecture, specifically crafted to facilitate natural and fluid voice interactions and dynamic audio generation using straightforward language prompts. This technology fosters immersive conversational experiences, allowing users to engage in speaking, listening, and interacting with AI in a continuous manner, seamlessly merging understanding, reasoning, and audio-based response generation. It possesses the dual capability of analyzing and creating audio, which empowers a range of applications including speech-to-text transcription, translation, speaker identification, emotion detection, and in-depth audio content analysis. Optimized for low-latency, real-time scenarios, these models are particularly well-suited for live assistants, voice agents, and interactive systems that necessitate ongoing, multi-turn dialogues. Furthermore, Gemini Audio incorporates advanced functionalities like function calling, enabling the model to activate external tools while integrating real-time data into its responses, thereby enhancing its versatility and effectiveness in diverse applications. This innovative approach not only streamlines user interaction but also enriches the overall experience with AI-driven audio technology.
Description
Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns.
Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality
Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance
API Access
Has API
API Access
Has API
Pricing Details
Free
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Founded
1998
Country
United States
Website
deepmind.google/models/gemini-audio/
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
vocitec.com
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning