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Description
You can now effortlessly initiate official Amazon rating requests by utilizing the same system that powers the Request a Review function within Seller Central. This means no more manual clicks for each order or concerns about compliance, as it's an entirely automated process that adheres fully to Amazon's guidelines. In 2019, eDesk expanded its offerings by acquiring FeedbackExpress, a highly regarded tool for Amazon feedback that safely enhances seller reviews and feedback. Over time, we have absorbed valuable insights from our FeedbackExpress users and transformed them into the eDesk Feedback product that they currently appreciate. Users of FeedbackExpress have embraced the eDesk Feedback solution due to its completely compliant and automated approach to collecting feedback and reviews securely. Additionally, they value the ability to gather reviews across multiple platforms, including Amazon, eBay, Trustpilot, and Google My Business, which significantly boosts their webstore conversions. This integrated approach not only streamlines the feedback process but also enhances the overall customer experience across various online marketplaces.
Description
SentryKit is an Amazon monitoring and intelligence platform built for FBA brands and agencies. It watches your Buy Box, hijackers, pricing, inventory, listing health, and reviews continuously — then fires real-time alerts the moment any of them move.
25+ alert types: Buy Box Lost/Won, Hijacker Detected, Price Change, Suppressed Listing, Suspended Listing, Main Image Change, Category Change, FBA/FBM Stock, Sales Volume Drop, 1-2 Star Review, Best Seller Badge, Amazon's Choice, FBA Fee Change, and more. Tier-1 critical alerts deliver in ~90 seconds via Amazon SQS push.
Every alert includes the context to act: what changed, who caused it, and the next step. Routed to email, SMS, Slack, Teams, webhook, or the SentryKit dashboard — with per-alert, per-team, per-client rules. Works alongside repricers and AI agents as the signal layer underneath. Unlimited seller accounts, every marketplace, full historical record.
API Access
Has API
API Access
Has API
Integrations
Amazon
Amazon Seller Central
Amazon Simple Queue Service (SQS)
BQool Repricing Central
Google Sheets
Informed.co
Microsoft Teams
RepricerExpress
Slack
Zapier
Integrations
Amazon
Amazon Seller Central
Amazon Simple Queue Service (SQS)
BQool Repricing Central
Google Sheets
Informed.co
Microsoft Teams
RepricerExpress
Slack
Zapier
Pricing Details
$20 per month
Free Trial
Free Version
Pricing Details
$19 / month · up to 2,000 orde
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FeedbackExpress
Country
United Kingdom
Website
www.edesk.com/feedbackexpress/
Vendor Details
Company Name
SentryKit
Founded
2004
Country
United States
Website
sentrykit.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Amazon Seller Tools
A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis
