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Average Ratings 0 Ratings
Description
EnRoute Mobile is a comprehensive mobile CAD (Computer-Aided Dispatch) solution tailored for first responders across law enforcement, fire/EMS, and ambulance services. By providing immediate access to essential incident information, it significantly boosts response times and situational awareness. Notable features include efficient routing with turn-by-turn directions that consider road closures and hazards, real-time mapping of ongoing incidents, and information on nearby units for improved coordination. Responders have access to critical data such as cautionary notes, contact details, ingress and egress routes, and locations of hazardous materials, which aids them in making informed decisions on the ground. The system facilitates real-time communication not only with dispatch but also among various units, and it supports license scanning for quick data access. With continuous updates regarding incidents, the status of responders, and important notes, EnRoute Mobile fosters effective communication and enhances safety for all involved. Additionally, its intuitive interface accommodates various input methods, including touchscreen, keyboard, and function keys, making it accessible for all users. This adaptability ensures that first responders can operate the system efficiently, regardless of their familiarity with technology.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$1000/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Epic Genius
Founded
2016
Country
United States
Website
www.enroute-mobile.com
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
EMS
Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal