Average Ratings 2 Ratings

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ease
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Average Ratings 0 Ratings

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Description

Elvan is a platform designed to gather customer feedback and insights, specifically tailored for SaaS and ecommerce teams to effectively capture valuable feedback and convert it into straightforward, actionable insights. Teams are enabled to gather NPS, CSAT, CES, and targeted micro-surveys during crucial moments like post-checkout, in-app actions, or through email outreach. Leveraging AI, Elvan analyzes qualitative feedback, uncovers recurring themes, identifies potential churn risks, and reveals opportunities for growth—all without the need for manual tagging or cumbersome spreadsheet management. Featuring an easy setup, adaptable survey triggers, and real-time dashboards, Elvan empowers teams to comprehend customer behavior and respond swiftly to what truly matters. This platform is designed for teams that prioritize meaningful insights over superficial metrics, ensuring a focus on genuine customer engagement and satisfaction. Ultimately, Elvan streamlines the feedback process to enhance decision-making and drive business success.

Description

The sophisticated predictive analytics solution designed for telecom companies aims to pinpoint and evaluate crucial factors that influence Churn, ARPU, CLTV, and NPS. With the help of cutting-edge AI and Machine Learning, you can effortlessly allocate satisfaction scores across your entire customer base, facilitating more informed business choices. Supported by Google Cloud, the CHI platform provides an opportunity to interact with a data set modeled after actual telecommunications data. Utilize CHI to assess the vital elements affecting Churn, ARPU, CLTV, and NPS, while also identifying customer segments based on the risk of churn, potential revenue enhancement, and NPS. This platform not only empowers telecom providers to enhance their strategic initiatives but also fosters a deeper understanding of customer behavior and preferences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Slack
Zendesk

Integrations

Slack
Zendesk

Pricing Details

$49/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Elvan

Founded

2025

Country

India

Website

www.elvan.ai

Vendor Details

Company Name

Lynx Analytics

Country

Singapore

Website

www.lynxanalytics.com/customer-happiness-index

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

NPS

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

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